Information - the decisive factor in global competition

Challenges

Project oriented sales processes with many different individual structures

Administration of various offers and selling opportunities for each project

Transparency in activities regarding sales partners within the projects

Transparency in all activities regarding customers and prospects

Mail integration and documentation

Data exchanges with iSeries (AS 400) and running the CRM solution on the iSeries

Results

High transparency in the relationships of customers and partners

An oriented view on all activities

Improvements in sales efficiency through enhanced customer service

Transparency in all sales opportunities and their developments

Ability to work in different locations and in the Home Office

Karl-Martin Rhein, procurist at LTS Licht und Leuchten GmbH, Tettnang,
GEDYS IntraWare 7, 50 user, a further expansion is planned