CRM for an excellent Service

Take good care of all Customers

What do customers want? Someone who solves challenges for them immediately. Although there are reasons for a complaint, you show your customers that with you they are in good hands. With GEDYS IntraWare 8 you create an excellent service for your customers, partners or your own employees – whether in the office or on the road. You have the option to extend your service with one or more CRM products. This allows you to expand your service strategically.

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Our Products solve your Service Challenges

  • No standardized process for Customer Service
  • Inadequate detection and tracing of inquiries, complaints or claims
  • No overview of the frequency of certain complaints
  • No overview of quantity and status of all requests
  • Lack of documentation of the results
  • Lack of documentation of correspondence with suppliers
  • Substitution difficult because of lack of information
  • Repeated occurrence of errors
  • Root cause analysis requires a disproportionate amount of time
  • No connection between the website and the Service Tool
  • Elaborate statistics creation and lack of effort logging
  • Automatic assignment of inquiries on the basis of employee skills is not possible
  • Lack of transparency for Sales and Marketing

CRM Products for an excellent Service

GEDYS IntraWare 8 Service

The Customer Service Software for complaints management, call centers and services.
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GEDYS IntraWare 8 Call Control

With the CTI Software you instantly know who the caller is. Or you start your call with one click.
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GEDYS IntraWare 8 Contacts

Address database & more: With Contacts you have your business contacts with you.
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GEDYS IntraWare 8 Inventory

Warehouse and Inventory Management for products, licenses and all kinds of goods as systems, licenses, vehicle fleet, etc.
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GEDYS IntraWare 8 Schedule

Schedule helps with schedule coordination and task management to provide a fast and transparent scheduling.
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GEDYS IntraWare 8 Office

The electronic file automates your office and provides centrally all information.
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GEDYS IntraWare 8 Contracts

The Contract Database manages the contracts and serves as basis for the ITIL-compliant service level management.
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GEDYS IntraWare 8 Travel

The Travel Costs Software manages your travel expenses almost by itself. Time for the more important things.
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GEDYS IntraWare 8 goMobile or Mobile

Our CRM Mobile Solutions for tablets and smartphones for all information on the road.
Learn more about goMobile & goMobile Pro
Learn more about Mobile & Mobile Vario

Discover GEDYS IntraWare 8 for your Service

More CRM Service Products

GEDYS IntraWare 8 Tachl’es

The Service Management for the planning and documentation of your services.
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GEDYS IntraWare 8 Knowledge

The Knowledge Database creates transparency for your company’s expertise and revolutionizes your information management.
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GEDYS IntraWare 8 Workflow

The Workflow Software stops product quality killers and ensures continuous processes and maximum automation.
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Cloud CRM for beginners and profis

Cloud CRM for all who want to start fast and don’t want to purchase additional IT resources. Everything should be simple. Therefore CRM2Host offers all of the functions for sales, marketing and service in one application in the cloud. CRM on any device – secure, mobile and adaptable. Your advantage: Hosting based on the latest safety standards, ISO 27001 certification, cheap launch thanks to CRM on Demand Model.

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