Contract database for unbureaucratic cooperation: Contracts form the basis for your services. GEDYS IntraWare 8 Contracts ensures that your agreements are put into practice. Contracts manages the contracts for customers, partners and suppliers and also serves as the basis for ITIL-compliant Service Level Management.
Tailor-made Contract Management for all types of contracts
- Agreement between client and manufacturer (Service Level Agreements – SLA)
- Agreement between client and internal service providers (operational level agreements – OLA)
- Agreement between service provider and a service provider acting on his behalf (Underpinning Contracts – UC)
- Definition of the purpose and nature
- Documentation of contractors, contract approval
- Terms of reference and contract periods
- Definition of priorities and response time for the service contained
- Individual Escalation Management tailored to the customer and the contract situation
- Contract printing by MS Word Integration
- Alarm function when exceeding the contract periods etc.