Analytical CRM
GEDYS IntraWare 8 Analytics

Top Features

  • OLAP Analysis
  • Automatic Reporting
  • Custom Reports
  • Adhoc Reports
  • Different Views
  • Different Output Formats

CRM Analysis … and you know what the customer wants.
For those who need to make important decisions: GEDYS IntraWare 8 Analytics is a powerful solution for data analysis and reporting. The CRM Data Warehouse provides empirical facts for your decision makings.

CRM Analysis – better than abdominal Decisions

How do you make your decisions and forecasts? Would you like to rely on a better information base? Analytics provides a complete Data Warehouse Architecture and supports CRM Analysis for large volumes of data over long periods.

The CRM Analysis makes the Customer transparent

Customer contacts as well as sales and marketing experiences reveal important trends and provide an empirically proved decision base. With Analytics you create specific customer profiles and use the information from CRM Analysis for new sales and marketing campaigns.

CRM Analysis for your Sales Controlling ...

“The self-learning Operational CRM System provides for simple to advanced topics tailored Analysis for customer service and sales performance and rates contact grades within temporal sequences – and across departments. In addition, it adapts all CRM processes through the integrated up-to-date data to new market conditions”, says Joachim Weber, CEO of GEDYS IntraWare GmbH, in describing the new module which also makes effective sales management possible.

Typical questions for a CRM Analysis:

How is the Sales perfomance? Analytics answers questions, for you such as:

  • “How has the contact frequency developed in an area and with a target audience over the past 3 years?”
  • “How is the development and the quality of forecasts?”
  • “How has the quality of addresses of customers of a single Sales rep developed compared to the entire address database?”
  • “Which customer contacts are without E-mail address?”
  • “What does the result look like on a map ?”

CRM Analysis