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Privacy Policy CRM App

for GEDYS IntraWare goMobile Pro

We appreciate your interest in our products, services, our company and our handling of your data. Here in the privacy policy CRM app there is all the important information, as related to the GEDYS IntraWare CRM app goMobile Pro personal data collected, processed or used. The protection of personal data is of great concern to us, which is why this declaration also refers to the obligations of the user.

1. App Provider

GEDYS IntraWare GmbH, Bridge Mill 93, 36100 Petersberg

2. Responsible body

The responsible body within the meaning of the Data Protection Act is:

GEDYS IntraWare GmbH
Eigilstraße 2
36043 Fulda

3. First use of the app

The user specifies the username and password for notes/domino Internet access. These are stored in the protected area of the app. The access data is required to authenticate for synchronization on the Domino Server and to quickly open goMobile Pro/ MobileOnline without re-login. Configuration data such as server URL, path, and connected contact databases are also stored.

4. Permanent use

The data connection takes place between Domino Server of GEDYS IntraWare GmbH and the app. The connection between the app and the server takes place via http (unencrypted) or https (encrypted) depending on the setting of the server and the app. The app stores addresses of a GI Contacts in a local database within the app when enabled.

Names, company search names, and contacts’ names are passed to iOS so that you can find them via iOS Spotlight Search and get directly to the address in the app. Name, company name, and phone number(s) are passed to the operating system to identify callers and stored in an internal database. This is used to display recognized addresses on incoming calls and display them in the call list. In accordance with the principle of “Privacy by Default” (see Article 25(2) of the EU GDPR, the user of the app can decide for himself whether or not to use these features.

Other data is opened within the app in a browser and only processed and stored in the GEDYS IntraWare CRM on the server.

5. Support case

The goMobile Pro app does not store any logs and does not send anything to servers on its own. The operating system may store and send crash logs to the providers’ servers. Google and Apple offer the ability to evaluate crashes within the developer console. As a developer, you have no influence on this.

6. Launch of the app

After starting the app, the stored password is required. On iOS devices, you can also log in using your fingerprint (TouchId) as long as it is set up. After login, depending on the configuration, the GEDYS IntraWare CRM is opened in the browser or the local addresses can be searched. The question of whether addresses should be updated appears daily. The server is contacted and the local database is updated.

7. Requested permissions of the app

In order for the app to fully unfold its functionality, these permissions are requested. These permissions apply to microphones, memory, photos, media, and location.

7.1. Microphone, memory, photos, media:

Required rights to allow uploading of file attachments and business cards. Data is requested through these permissions when the user wants to upload something.

7.2. Location:

Authorization is required for map dart, route planning, and perimeter search. Location is passed to from the current location during the perimeter search. The map representation is created using Google Maps, where Google processes the location.

8. Privacy Principles

The user is responsible for the lawful and responsible protection of the data. The entered demo data will be transmitted to GEDYS IntraWare GmbH. The data that the App processes, uses or collects primarily relates to the personal data related to the business purpose of the Company, such as: Name, first name, address and correspondence related to it, such as: Emails, visit reports, phone notes, letters, contracts, etc.

The security technologies used are state-of-the-art. The security concepts are also constantly being adapted to new findings and are being renewed. This is necessary to protect the data from theft and misuse. The legal provisions of the EU GDPR and the BDSG (new) should apply.

Personal data may only be collected, processed, used and stored to the extent to which the user has been authorised. Therefore, it is recommended to work with demo data with the app.

9. Purpose of data collection

The data collected, processed, used and stored by the app is carried out by the user. The purpose for which this data is used is the responsibility of the user, his/her area of responsibility and the business purpose of the company, which wants to test the app for its employees or third parties. GEDYS IntraWare GmbH has no influence on this.

10. Contact details

In the current version, the goMobile Pro app does not have access to the device’s address book. Contacts are only synchronized from a selected GEDYS IntraWare Contacts database to an internal database. The user can decide for himself whether synchronization is enabled and choose a contacts. These contacts are then fully synchronized. On iOS devices, it is still optionally possible to add addresses to the so-called Spotlight Index. This allows the device’s search to find and open addresses in the goMobile Pro app.

The synchronization of the addresses and the saving in Spotlight can be switched on and off for the user.

11. Data usage by GEDYS IntraWare GmbH

The communication of the app takes place exclusively between the mobile device and the server at the user’s company or hosting provider.

If the server is located at the user’s company or if GEDYS IntraWare is not the provider of the hosting, GEDYS IntraWare GmbH will not be able to read and/or evaluate (track) any personal data, usage data, transaction data or correspondence content from the mobile end device through the app. This data will also not be transmitted to GEDYS IntraWare GmbH.

If GEDYS IntraWare GmbH is the provider of the hosting, a separate agreement must be concluded in addition to an AV contract in accordance with Art. 28 EU-DSGVO, which replaces or supplements this declaration.

The user of the app does not have to transfer his personal data to GEDYS IntraWare GmbH in order to use the app, unless he has been commissioned with the commercial or business-related implementation of the app in his company.

12. Use of third-party services

Some features within the app use external data services. As described in the license terms, you will find below a list of these data services including a description of the information transmitted to the respective data service, as well as information retrieved and stored by the respective data service. Services and services that transmit personal data to third parties are the responsibility of the user of the app and are only transmitted to third parties through his active actions.

12.1. Google Maps

Google Maps ( for route planning and map representations
Terms and Conditions:
Privacy Policy:

12.2. Geocoding

Transferred to the service:
Address data of the respective address but no names, language of the user

Received from the service:
The geodata of the address. These are not persisted.

12.3. Reverse geocoding

for the perimeter search to determine the address of the current location.

Transferred to the service:
The geodata of the current location and the language of the user

Received from the service:
Postcode and the country

12.4. Geonames

Geonames for perimeter search:

Transferred to the service:
Postal code, country code, radius, user name, maximum number of returned data

Received from the service:
The result further processes the postal codes.

12.5. Abbyy

ABBYY for scanning business cards
Terms and Conditions:
Privacy Policy:
Developer Agreement:

Transferred to the service:
access data, control parameters and the photo of the business card.

Received from the service:
XML file with all recognized texts of the business card.

12.6. Sentry

Sentry ( for detecting and evaluating errors

General terms and conditions:
Privacy Policy:
Security & Compliance:

In the configuration of the application, the transmission of errors can be optionally activated. When this feature is active, error logs and diagnostic data are transmitted to GEDYS IntraWare. These error logs are used by the development of GEDYS IntraWare to solve problems and improve products. By default, the function is deactivated (Privacy by Default).

Transferred to the service:

IP address, user name of the device owner, URL for CRM installation, information about device and operating system, app version, error logs, transactions in the app There is no transfer of personal data from the device’s address book.

13. Use of cookies

For better usability of our app, we use the so-called cookie technology. Cookies are defined as small text files, which are sent from your server to your smartphone as part of the app usage and are held by it for later retrieval. Both so-called session cookies (also known as temporary cookies) and cookies, which are stored for a longer period of time (also known as persistent cookies), are used.

Cookies are used to continue to identify your smartphone while using the app, but also to determine the end of your use and to recognize the device when it is used again.

You can delete the cookies by deleting the GEDYS IntraWare goMobile Pro app from your smartphone.

14. Contact Persons Data Protection

The DEKRA certified contact person for data protection law issues in relation to the responsible body is
Michael Schnitter,
Brückemühle 93, D-36100 Petersberg,
phone: +49 661 96 42 219.

15. Version

This privacy policy is valid for GEDYS IntraWare goMobile Pro in the current version. It is recommended to always use the latest version of goMobile Pro.

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