DZ Service GmbH
Number of Users:
Used Products:
Contacts, Office, Sales, Marketing, Mailing, Mobile App, Portal, Web, Call Control, Analytics

Customer Management Solution for Banks

DZ Service sought a customer relationship management solution for banks. Particularly important criteria were: IT security and offline capability. GEDYS CRM fulfilled the strict requirements.

DZ Service is a network service provider for paper based payment transactions and the processing of other documents in the banking business. As a subsidiary of Equens AG, it is part of comprehensive solutions for the trading business of banks. Since founding the company in 1995, DZ Service GmbH has always occupied a leading position in the implementation of market and technical requirements of customers. More than 400 banks now use the wide and flexible range of services provided by DZ Service. DZ service is thus one of the largest service providers in this segment.

Particular Challenges for the new Customer Management Solution

  • Replacement of a no longer tended CRM solution by a standard IBM Notes solution
  • Fast start without expensive modifications
  • Provide picture of product statements, actions and product histories
  • Integration of Notes mail and calendar
  • Main task and appointment management
  • Integration within the PBX as an option


  • Introduction of GEDYS IntraWare CRM
  • Easy implementation of individual requirements in a standard product
  • The complete customer history is in one system
  • Central overview of all appointments in GEDYS IntraWare Schedule
  • Offline access by IBM Notes replication is possible
  • Security through proven IBM Notes security mechanisms

What DZ Service thinks of the new Customer Management Solution:

“Since we have been using GEDYSIntraWare CRM, finding and maintaining our customer data has become much easier and faster which benefits all employees. We find all important information safe and secure.”

Ulrich Riegger, Managing Director, DZ Service