IT Concepts
Number of Users:
151
Used Products:
Contacts; Office; Portal; Workflow; Sales; Helpdesk

CRM: High Data Integration on a single Platform

ITConcepts Professional provides very specific services to its clients.
Thanks to the introduction of GEDYS IntraWare CRM the efficiency of core processes could be increased significantly.

About ITConcepts Professional

The company ITConcepts Professional GmbH was founded in 1999 and consists of three independent companies with about 45 employees in Germany and more than 100 employees worldwide. ITConcepts is among the leading BSM (Business Service Management) integrators in Germany, Switzerland and in the Asia Pacific region.

The company develops, in close cooperation with its customers, individual solutions based on standard products, which promise solid value at the end. ITConcepts offers customized consulting, planning and technological solutions and supports its customers on request through the entire lifecycle of the solution – starting from consulting, installation, implementation, training and support right through to the operation in the IT environment.

Particular challenges for the new Customer Relationship Management

  • Relief of several island solutions in the areas of address management, customer inquiries, service management, workflow management and group calendars
  • Improved customer relations and quality in service

Results

  • All solutions have been implemented based on a unified platform and integrated
  • In addition, is the connection and synchronization with the E-mail database (appointments, to-do’s and E-mails)

 

What ITConcepts thinks of the new Customer Relationship Management:

“Since we have been using GEDYS IntraWare CRM, we have a very high degree of transparency in all transactions and have thus optimized our service quality. Now it is very clear to understand which services are performed, which support cases there have been, and we can close our transaction history gaps. And all this without island solutions.”
Mr. Adenacker, IT Adminstrator


Share