SD Automotive
Number of Users:
185
Used Products:
Contacts; Office; Sales; Mobile Online; Portal; Schedule; Web; Workflow; Call Control

More efficient Document Management

SD Automotive creates transparency in customer operations and projects with the document management solution from GEDYS IntraWare.

About SD Automotive

As a longtime partner of the automotive industry, SD Automotive has the best know-how, provides decades of experience and modern technology in specialty areas of vehicle development, with high standards of qualification, innovation and flexibility of the entire team. As a medium-sized company with more than 90 highly motivated employees SD Automotive is fully up to the challenge. The key areas of expertise of SD Automotive GmbH are on tool, prototype and model construction.

Particular challenges for the new Document Management

  • Knowledge of the staff is not always and everywhere available to others (expert knowledge)
  • Documents and information in various formats; for the most part locally
  • No holistic customer file
  • No database storage

Results

  • Introduction of IBM Notes as the Groupware platform and GEDYS IntraWare CRM
  • Filing of relevant correspondence in GEDYS IntraWare Office creates security and transparency
  • Introduction MRS Fax from Cycos: Simple and fast fax directly from the Notes database
  • Introduction of CTI: Simple and quick calls including documentation directly from the CRM software

What SD Automotive thinks of the new Document Management:

“Since we have been using GEDYS IntraWare CRM, finding and maintaining our contact and project data has become significantly easier, thus benefiting all employees. All relevant data about a customer and/ or project are now up to date and available in one place.”
Christian Hormann, Head of Quality Management


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