The Overlack Group deals with the chemical distribution of basic and specialty chemicals and is an internationally operating family-owned company with 245 employees with headquarters in Mönchengladbach. Overlack sells around 12,000 products in 17 countries. The Overlack Group has been using SAP ERP ECC 6.0 since 2012. Special challenges for the company are the cooperation of many locations in several countries, the high number of different products as well as information distributed across different systems.
Thomas Janssen, IT Manager at Overlack
E-mail-centric work makes it easier for individual employees to work together: incoming and outgoing emails are automatically assigned to the respective customers and documented in the CRM system. When an e-mail is received, the system immediately provides the corresponding customer file and the most recent operations.
Appointments and tasks from the mail database are assigned directly to the addresses in the CRM system through automatic synchronization. This creates new transparency: the customer file shows the history of all appointments and the current status of the respective task.
The connection between SAP and the CRM system was realized with GEDYS IntraWare Pump, with the aim of avoiding redundant data maintenance. SAP is the leading system. Via interfaces, master data and partner roles from SAP are transferred to CRM, so that all users have up-to-date data in the CRM system at all times.
In addition to connecting the CRM and SAP systems, the most recent task was to create a direct connection between the SAP and the email client. As with all companies today, Overlack communicates mostly by email. Sales employees spend many hours every day processing email requests for orders or quotations. To do this, they access the corresponding SAP transactions. Until now, there was no solution to remove the separation between the SAP and email systems and to gain direct access from the mailbox to the relevant SAP data.
WITH BusinessMail4SAP, GEDYS IntraWare developed this innovative solution®. BusinessMail4SAP® is installed as an add on in the user’s mailbox. When an e-mail is received, the recipient can immediately see master and transaction data, such as orders or quotes, from the SAP and jump into the corresponding transaction with one click. Advantage: it saves up to five work steps on every request. If you add this to the 200 employees and the approximately 10 requests per employee per day, this means an immense time saving.
Overlack’s IT and sales were immediately convinced: BusinessMail4SAP® is characterized by the simplicity of its implementation, as well as the user-friendly presentation of the interface and the quick jump to SAP, where all relevant data is available. BusinessMail4SAP® was installed for around 200 users within a very short time. BusinessMail4SAP® is available for MS Outlook and IBM Notes. It provides access to all SAP transactions such as addresses, orders, orders, packing slips, invoices, communication data, bank statements or returns.