L. STROETMANN ACTING FOR THE FUTURE

Effective contact management in CRM

We were looking for an IBM Notes-based system that could be fully integrated into the existing IT landscape.
Kundenreferenz Stroetmann, Hände halten Saatgut

L. STROETMANN SAAT GmbH & Co. KG was founded in 1791 and is now managed by the sixth generation. The company focuses on the areas of food and seed trading, whereby the trade with grain and seeds has been a core competence of the company for 225 years. Tradition is understood here as a stepping stone into the future. The group of companies relies on committed, imaginative employees, attaches great importance to a family atmosphere and reliable suppliers who are decisive for the trust of its customers.

Industry

Trade

Employees

1.500

Solution

GEDYS IntraWare CRM
Together with the GEDYS IntraWare team, the great challenge was to involve all employees in the future-oriented expansion of our IT landscape. The change went well in the planned time. Our employees have been using the newly introduced GEDYS IntraWare CRM solution very intensively since day one.

Dr. David Schüppler, Managing Director L. Stroetmann Saat GmbH & Co KG

The new contact management

Requirements

  • IBM Notes exists as an infrastructure, so search for IBM Notes-based contact management
  • The CRM system should be easy and intuitive to use and at the same time highly functional
  • Need to control sales and distribute customer information easily and quickly
  • Individual data provision per field worker
  • The company’s own merchandise management (own development) is to be combined with a standard CRM solution
  • The ability of IBM Notes, merchandise management and CRM on one server to be run is to be ensured

Results

  • Introduction of the Contacts database for central address storage and contact management
  • Introduction of GEDYS IntraWare Module Contacts, Office Portal, Pump and Schedule based on IBM Notes
  • Integrated form letter function in the Contacts module
  • Interface to merchandise management created