QUESTIONS OR PROBLEMS?

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Do you have questions about your GEDYS IntraWare CRM solution or possible problems? Our experienced experts in our service center will help a friendly and competent way.

SUPPORT HOTLINE

+49 661 9642-333

support@gedys-intraware.de

Support

Maintenance

Installation Guides

Compatibility

Support via remote maintenance

Teamviewer is a free software that allows you to hold online meetings. For a quick diagnosis, we look at your application with Teamviewer and can understand your request directly and quickly.

Unacceptlable exclusion of TeamViewer usage

By starting the TeamViewer software, you acknowledge the disclaimer when using TeamViewer: GEDYS IntraWare GmbH does not guarantee the programs installed on your computer, as well as their protective devices (virus scanner or firewall). The customer is solely responsible for his data security. Liability is limited to intent and gross negligence.

GEDYS IntraWare GmbH does not assume any liability for malfunctions not caused by it, even if they are in temporal proximity to the support provided. By clicking the button, you confirm acceptance of the agreement on online support and start the download of the Teamviewer software.

Please note that this service is only available to you during our support hours after telephone consultation with our support staff. The consultant cannot work with you without your express consent.

No third-party programs will be installed on your PC. It is not possible to remove data from your PC unnoticed and without permission. You can end the session at any time.

Support without a contract

If you have not yet concluded a maintenance/support contract, individual enquiries are possible, which are settled on separate terms.
156,- Euro (per hour) + 78,- Euro per request

SUPPORT TIMES

Monday – Friday: 9:00 a.m. – 5:00 p.m.
excluding holidays

EXTENDED SUPPORT TIMES

Monday – Sunday: 7:00 a.m. – 7:00 p.m.
Including weekends and holidays

Choose your individual maintenance and support presentation

Information 5 days a week,
Monday – Friday:
9 a.m. – 5 p.m.
(excluding holidays)

Package:
Standard

  • Maintenance: Follow-up version and software optimisation
  • Requests / solutions by e-mail and telephone
  • Remote Access Help
22% of license amount

Package:
Pro

  • Maintenance: Follow-up version and software optimisation
  • Requests / solutions by e-mail and telephone
  • Remote Access Help
  • Support for your GEDYS IntraWare customizations
  • High priority
  • Reduced hourly rate
Price on request

HCL Notes / Domino

  • Maintenance: Follow-up version and software optimisation
  • Requests / solutions by e-mail and telephone
  • Remote Access Help
  • Support for your Notes / Domino infrastructure
  • High priority
  • Reduced hourly rate
Price on request

Your investment protection:
Our software maintenance

Our software maintenance provides investment protection by providing support, regular product updates, and reviews to adapt solutions to changing needs.

Maintenance customer

With a valid maintenance contract, you have the option to request the new versions of the products of GEDYS IntraWare GmbH under maintenance.

+49 661 9642 - 333

Please provide the following information:

  • Name and version of the products used
  • Notes: Domino Server and Notes Client Version

No maintenance contract?

For an individual offer about a maintenance contract or a product update without a maintenance contract, please contact us.

+49 661 9642 - 0

Please provide the following information:

  • Name and version of the products used
  • Notes: Domino Server and Notes Client Version
Wartung anfragen

What is the replica ID?

The replica ID is a unique identification of your installed database. To view the replica ID of a database:

  1. Open or select the database.
  2. Select “File – Database – Properties” and click on the “Info” tab.
  3. Here’s the replica ID.

What is the Notes organization?

In the “Notes Organization” field, please include the name of the organization of your Lotus Notes/ Domino user ID.

To find the Notes organization:
If your user name is structured as follows, then the following value is the Notes organization:

  • Hans Mustermann/GEDYSIntraWare>- GEDYSIntraWare
  • HansMustermann/Suborganization1/GEDYSIntraWare> – GEDYSIntraWare
  • Hans Mustermann/Suborganisation1/GEDYSIntraWare/DE> – GEDYSIntraWare

Compatibility

Here you will find the appropriate compatibility information for each GEDYS IntraWare product and release.

GEDYS IntraWare 8 Notes

Release

Notes Client

Server

8.10
  • From Lotus Notes 8.5.1 (Basic & Standard client) up to IBM Notes 10.0.1FP2.
  • All Microsoft Windows platforms that are also supported by Lotus Notes are supported as operating systems.
  • The IBM Notes 9 Browser Plugin is not supported.
  • If the Domino Designer client is required, then you must use at least Domino Designer version 9.0.1FP8.
  • IBM Domino Server versions 8.5.1 up to 10.0.1 FP2.
  • When using version 9.0.1 FP9, then IF2 must be installed.

8.9
  • From Lotus Notes 8.5.1 (Basic- & Standardclient) to IBM Notes 9.0.1 FP10.
  • The operating systems support those Microsoft Windows platforms, which are also supported by Lotus Notes.
  • The IBM Notes 9 Browser Plugin is not supported.
  • If the Domino Designer client is required, at least the version Domino Designer version 9.0.1 FP8 must be used.
  • IBM Domino Server versions 8.5.1 up to 9.0.1 FP2.
  • When using version 9.0.1 FP9, then IF2 must be installed.

8.8.1
  • 8.5.1
  • 9.0.1FP8

8.8
  • 8.5.1
  • 9.0.1FP7

8.7.1
  • 8.5.1
  • 9.0.1FP5

8.7
  • 8.5.1
  • 9.0.1FP4

8.6
  • 8.5.1
  • 9.0.1FP3

8.5.1
  • 8.5.1
  • 9.0.1FP1

8.5
  • 8.5.1
  • 9.0.1

8.4.1
  • 8.5.1
  • 9.0

8.4
  • 8.5.1
  • 9.0

8.3
  • 8.5.1
  • 8.5.3FP2

8.2.1
  • 8.5.1
  • 8.5.3FP1

8.2
  • 8.5.1
  • 8.5.3

8.1
  • 8.5.1
  • 8.5.3

8.0
  • 8.5.1
  • 8.5.3

GEDYS IntraWare Web

Release

Web browser

Server

8.10
  • Internet Explorer Version 10 or 11 for Windows (iNotes integration is not available);
  • Microsoft Edge 44 for Windows 10
  • Firefox Version 68 for Windows or Mac OS X.
  • Safari 12 for Mac OS X und iOS11 (limited functionality under iOS (no Import and Export, no client side PDF generation, no creation of Office documents)
  • Google Chrome version 64 for Windows
  • The configuration of Office integration determines whether or not Java SE 8 from update 112 (JRE) must be available.
  • Domino Server from version 9.0.1 FP8 up to version 10.0.1 FP2 (both 64 bit).

8.9
  • Internet Explorer version 10 or 11 for Windows
  • Microsoft Edge 41 through 42 for Windows 10
  • Firefox version 57 to 62 for Windows or Mac OS X
  • Safari 11 to 12 for Mac OS X, iOS11 or iOS12 (limited functionality on iOS (no import and export, no client-side PDF generation, no creation of Office documents).
  • Google Chrome Version 64 to 70 for Windows
  • Depending on the configuration of the Office integration, Java SE 8 must be available from update 112 (JRE).
  • Domino 9.0.1 FP8-FP10 (64Bit each) and IBM Domino 10. When using the Domino 10 server, the GI 8.9 Interim Update must be installed #3!

8.8.1
  • Internet Explorer version 10 or 11 for Windows (iNotes integration is not available)
  • Microsoft Edge 38 for Windows 10
  • Firefox version 52 for Windows or Mac OS X
  • Safari 10 for Mac OS X, iOS6 and iOS7 (limited functionality on iOS; no import and export, no client-side PDF generation, no creation of Office documents).
  • Google Chrome Version 57 for Windows
  • Depending on the configuration of the Office integration, Java SE 8 must be available from update 112 (JRE).
  • 9.0.1 FP8

8.8
  • Internet Explorer version 10 or 11 for Windows (iNotes integration is not available)
  • Microsoft Edge 38 for Windows 10
  • Firefox version 49 for Windows or Mac OS X
  • Safari 10 for Mac OS X, iOS10 (limited functionality on iOS; no import and export, no client-side PDF generation, no creation of Office documents)
  • Google Chrome version 54 for Windows
  • Java SE 8 as of update 112 (JRE) must be available.
  • 9.0.1 FP7 (64Bit)

8.7.1
  • Internet Explorer version 9, 10 or 11 for Windows,
    Microsoft Edge 20 for Windows 10
  • Firefox version 45 for Windows or Mac OS X
  • Safari 8.0.4 for Mac OS X, iOS6 and iOS7 (limited functionality on iOS (no import and export, no client-side PDF generation, no office document creation) and only with an IBM Domino 9.0.1FP5 server)
  • Google Chrome version 49 for Windows
  • Java SE 8 from update 77 (JRE) must be available.
  • 8.5.3FP6 (upgrade pack 1 only) and version 9.0.1FP5 (jew. 64Bit)

8.7
  • Internet Explorer version 9, 10 or 11 for Windows,
    Microsoft Edge 20 for Windows 10
  • Firefox version 41 for Windows or Mac OS X
  • Safari 8.0.4 for Mac OS X, iOS6 and iOS7 (limited functionality on iOS (no import and export, no client-side PDF generation, no office document creation) and only with an IBM Domino 9.0.1FP3 server)
  • Google Chrome version 46.0 for Windows
  • Java SE 8 from Update 51 (JRE) must be available.
  • 8.5.3FP6 (only with Upgrade Pack 1) and version 9.0.1FP4 (jew. 64Bit)

8.6
  • Internet Explorer version 9, 10 or 11 for Windows
  • Firefox version 37 for Windows or Mac OS X
  • Safari 8.0.4 for Mac OS X, iOS6 and iOS7 (limited functionality on iOS (no import and export, no client-side PDF generation, no office document creation) and only with an IBM Domino 9.0.1FP3 server)
  • Google Chrome version 41.0 for Windows
  • Java SE 8 from update 45 (JRE) must be available
  • 8.5.3FP6 (only with Upgrade Pack 1) and version 9.0.1FP3 (jew. 64Bit)

8.5.1
  • Internet Explorer version 9, 10 or 11 for Windows
  • Firefox version 30 for Windows or Mac OS X
  • Safari 7.0.4 for Mac OS X, iOS6 and iOS7 (limited functionality on iOS (no import and export, no client-side PDF generation, no office document creation) and only with an IBM Domino 9.0.1 server)
  • Google Chrome version 36.0 for Windows
  • Java SE 7 from update 51 (JRE) must be available
  • 8.5.3FP6 (only with Upgrade Pack 1) and version 9.0.1 to 9.0.1FP1 (jew. 64Bit)

8.5
  • Internet Explorer version 9, 10 or 11 for Windows
  • Firefox version 4 to 28 for Windows or Mac OS X
  • Safari 5.1.7 to 7.0.2 for Windows, Mac OS X, iOS6 and iOS7 (limited functionality on iOS (no import and export, no client-side PDF generation, no office documents creation) and only with an IBM Domino 9.0.1 server)
  • Google Chrome version 33.0 for Windows
  • Java SE 7 from Update 51 (JRE) must be available.
  • 8.5.3FP6**/9.0.1 (jew. 64Bit)

8.4.1
  • IE 9, 10 (Win)
  • Firefox 4-23.0.1 (Win/MacOS X)
  • Safari 5.1.7 (Win/MacOS X/iOS6*)
  • 8.5.3**-9.0 (jew. only 64Bit)

8.4
  • IE 9, 10 (Win)
  • Firefox 4-19.0.2 (Win/MacOS X)
  • Safari 5.1.7 (Win/MacOS X/iOS6*)
  • 8.5.3**-9.0 (jew. only 64Bit)

8.3
  • IE 8, 9 (Win)
  • Firefox 4-15.0.1 (Win/MacOS X)
  • 8.5.3-8.5.3FP2 (jew. only 64Bit)

8.2.1
  • IE 8, 9 (Win)
  • Firefox 4-13.0.1 (Win/MacOS X)
  • 8.5.3-8.5.3FP1 (jew. only 64Bit)

8.2
  • IE 8, 9 (Win)
  • Firefox 4-11 (Win/MacOS X)
  • 8.5.3 64Bit

8.1
  • IE 8, 9
  • Firefox 5, 6, 7
  • 8.5.2FP3, not 8.5.3

8.0
  • IE 7, 8
  • Firefox 4
  • 8.5.2FP2, not 8.5.3

Further browser/browser versions are currently under review. The list is constantly being expanded.
* iOS6: restricted and only on Domino 9
** Upgrade Pack 1 is required for 8.5.3

GEDYS IntraWare 8 goMobile

Release

Mobile devices

Server

8.10
  • iPad and iPhone with iOS 12 with integrated Safari browser
  • Android 6.x up to 9.x with Google Chrome
  • Domino Server from version 9.0.1 FP8 up to version 10.0.1 FP2 (both 64 bit).
  • The JavaScript Dojo Framework must be available in at least version 1.9.9 on the IBM Domino Server.
  • More details can be found in the corresponding chapter of the Admin manual.

8.9
  • iPad and iPhone with iOS 11 or iOS 12 with built-in Safari browser
  • Android 4.4 to 8.x with Google Chrome 64 to 70
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8.1 with built-in Internet Explorer
  • Domino 9.0.1 FP8-FP10 (64Bit each) and IBM Domino 10. When using the Domino 10 server, the GI 8.9 Interim Update must be installed #3!
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.9.

8.8.1
  • iPad and iPhone with iOS 10 with built-in Safari browser
  • Android 4.2 to 5.0.1 with Google Chrome 53
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8.1 with built-in Internet Explorer
  • Domino 9.0.1 FP8.
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.9.

8.8
  • iPad and iPhone with iOS 10 with built-in Safari browser
  • Android 4.2 to 5.0.1 with Google Chrome 53
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8.1 with built-in Internet Explorer
  • Domino 9.0.1 FP7 (64Bit).
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.9.

8.7.1
  • iPad and iPhone with iOS 7 to iOS 9.3.1 with built-in Safari browser
  • Android 4.2 to 5.0.1 with Google Chrome 46
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8.1 with built-in Internet Explorer
  • Domino 8.5.3FP6 with Open NTF Extensionlibrary installed (9.0.1.v00_00_20150605-1000) and Domino 9.0.1FP5 (only 64Bit each).
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.7.

8.7
  • iPad and iPhone with iOS 7 to iOS 9.1 with built-in Safari browser
  • Android 4.2 to 4.4.2 with Google Chrome 46
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8.1 with built-in Internet Explorer
  • Domino 8.5.3FP6 with Open NTF Extensionlibrary installed (9.0.1.v00_00_20150605-1000) and Domino 9.0.1FP4 (only 64Bit each).
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.7.

8.6
  • Pad and iPhone with iOS 7 to iOS 8.1 with built-in Safari browser
  • Android 4.2 to 4.4.2 with Google Chrome 41
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8.1 with built-in Internet Explorer
  • Domino 8.5.3FP6 with Open NTF Extensionlibrary and Domino 9.0.1FP3 installed.
    (only 64bit each).
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.1.

8.5.1
  • iPad and iPhone with iOS 6.1.3 to iOS 7.1.2 with built-in Safari browser
  • Android 4.2 to 4.4.2 with Google Chrome 36
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8 with built-in Internet Explorer
  • Domino 8.5.3FP6 with Open NTF Extensionlibrary and Domino 9.0.1 installed. (only 64bit each).
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.1.

8.5
  • iPad and iPhone with iOS 6.1.3 to iOS 7.1 with built-in Safari browser
  • Android 4.1.2 with Google Chrome 33
  • Blackberry 10 with built-in Blackberry 10 browser
  • Windows Phone 8 with built-in Internet Explorer
  • Domino 8.5.3FP6 with Open NTF Extensionlibrary installed and Domino 9.0.1. (only 64Bit each).
  • The JavaScript Dojo Framework must be available on the IBM Domino Server at least in version 1.9.1.

GEDYS IntraWare Project

Release

Notes Client

Domino Server

7.5.3
  • Lotus Notes Version 8
  • Lotus Notes Version 8.5
  • IBM Notes Version 9
  • IBM Notes Version 9.0.1
  • IBM Notes Version 10.0
  • IBM/HCL Notes Version 10.0.1
  • Lotus Domino Version 8
  • Lotus Domino Version 8.5
  • IBM Domino Version 9
  • IBM Domino Version 9.0.1
  • IBM Domino Version 10.0
  • IBM/HCL Domino Version 10.0.1

7.5
7.5.1
7.5.2
  • Lotus Notes Version 8
  • Lotus Notes Version 8.5
  • IBM Notes Version 9
  • IBM Notes Version 9.0.1
  • Lotus Domino Version 8
  • Lotus Domino Version 8.5
  • IBM Domino Version 9
  • IBM Domino Version 9.0.1

7
7.0.1
  • Lotus Notes Version 6
  • Lotus Notes Version 6.5
  • Lotus Notes Version 7
  • Lotus Notes Version 8
  • Lotus Notes Version 8.5
  • IBM Notes Version 9
  • IBM Notes Version 9.0.1
  • Lotus Domino Version 6
  • Lotus Domino Version 6.5
  • Lotus Domino Version 7
  • Lotus Domino Version 8
  • Lotus Domino Version 8.5
  • IBM Domino Version 9
  • IBM Domino Version 9.0.1

GEDYS IntraWare 8 Exporters

Release

Data sources

Server

8.10
  • MySQL 5.1
  • DB2 9.1
  • Oracle 10g (ODBC driver version 10.1!), Oracle 11g (driver version 11.2) and Oracle 12c (ODBC driver version 12.02)
  • MSSQL Native Client 10.0
  • Domino Version 8.5.1 to Domino 10.0.1 FP2
  • The exporter server task requires a Domino server based on Windows
  • Other requirements of the Domino Server meet the requirements of the Notes or Web solution

8.9
  • MySQL 5.1
  • DB2 9.1
  • Oracle 10g (ODBC Driver Version 10.1!) and Oracle 11g (Driver Version 11.2)
  • MSSQL Native Client 10.0
  • Domino Version 8.5.1 to Domino 9.0.1 FP10
  • The exporter server task requires a Domino server based on Windows
  • Other requirements of the Domino Server meet the requirements of the Notes or Web solution

8.8
  • MySQL 5.1
  • DB2 9.1
  • Oracle 10g (ODBC Driver Version 10.1!) and Oracle 11g (Driver Version 11.2)
  • MSSQL Native Client 10.0
  • The exporter server task requires a Domino server based on Windows
  • Other requirements of the Domino Server meet the requirements of the Notes or Web solution

8.7.1
  • MySQL 5.1
  • DB2 9.1
  • Oracle 10g (ODBC Driver Version 10.1!) and Oracle 11g (Driver Version 11.2)
  • MSSQL Native Client 10.0
  • The exporter server task requires a Domino server based on Windows
  • Other requirements of the Domino Server meet the requirements of the Notes or Web solution

8.7
  • MySQL 5.1
  • DB2 9.1
  • Oracle 10g (ODBC Driver Version 10.1!) and Oracle 11g (Driver Version 11.2)
  • MSSQL Native Client 10.0
  • Relying on Lotus Domino, i.e., a Lotus Domino server is required to operate the databases.
  • Domino Server of version 8.5.3FP6 and version 9.0.1FP4.
  • Server Task for GEDYS IntraWare Exporter is supported on Microsoft Windows Server (32bit and 64 bit).

8.6
  • Version 6 (from 6.0.3), 6.5, 7 (from 7.0.2), 8 or 8.5.
  • MySQL 5.1
  • DB2 9.1
  • Oracle 10g (ODBC Driver Version 10.1!) and Oracle 11g (Driver Version 11.2)
  • MSSQL Native Client 10.0
  • Relying on Lotus Domino, i.e., a Lotus Domino server is required to operate the databases.
  • Domino Server version 8.5.1. version 8.5.3FP2.
  • Server Task for GEDYS IntraWare Exporter is supported on Microsoft Windows Server (32bit and 64 bit).

CRM-Archive / Email-Archive

  • Windows Server 2003 32bit/64bit
  • Windows Server 2003R2 32bit/64bit
  • Windows Server 2008 32-bit/64-bit
  • Windows Server 2008R2 64-bit
  • Windows Server 2012 64-bit
  • Windows Server 2012R2 64-bit
  • Linux x86 32-bit/64-bit (SLES / RHEL)
  • Installed IBM Domino Server (version 8.0 or later)
  • Installed IBM Notes Client (version 8.0 or later)

Footprint

Processor

Memory
  • at least 2GB plus archiving data (individually depending on the amount of email, experience value: approx. 700 Mbyte / user / year)
  • Domino Server: 64-bit Intel EMT64 or higher and higher and compatible or comparable processors, Intel Pentium processor (32-bit/64-bit chip as needed) or higher and higher or comparable processors
  • at least 4GB, 8GB or more recommended

More questions?

Our experienced experts are happy to help.
  • GEDYS-IntraWare Peter Kiel Service
    Peter Kiel
Peter Kiel
Service and support
+49 661 9642 333
Contact me

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