
OUR SOFTWARE MAINTENANCE IS YOUR INVESTMENT PROTECTION
We offer the provision of
- individual support & maintenance contracts
- regular product updates
- reviews to customize your software
(e.g. to changing requirements in your company)
Questions or problems?
Our experienced experts in the Service Center are happy to help!
Whether with or without a support contract, you can make your request by phone or ticket tracking.
A representative will contact you immediately and answer your question or resolve your issue.
Support via remote maintenance
Teamviewer is a free software that allows you to hold online meetings. For a quick diagnosis, we look at your application with Teamviewer and can understand your request directly and quickly.
Note on Team Viewer Usage
By launching the TeamViewer software, you acknowledge the disclaimer when using TeamViewer:
GEDYS IntraWare GmbH does not guarantee the programs installed on your computer, as well as their protective devices (virus scanner or firewall).
The customer is solely responsible for his data security. Liability is limited to intent and gross negligence.
GEDYS IntraWare GmbH accepts no liability for any disturbances it does not cause, even if they are in time for the support provided.
By pressing the button, you confirm acceptance of the online support agreement and start downloading the Teamviewer software.
Please note that this service is only available to you during our support hours after telephone consultation with our support staff.
The consultant cannot work with you without your express consent.
No third-party programs will be installed on your PC.
It is not possible to remove data from your PC unnoticed and without permission.
You can end the session at any time.
Support without a contract
If you have not yet concluded a maintenance/support contract, individual enquiries are possible, which will be settled on separate conditions: 78,- Euro per request + 156,- Euro per hour
SUPPORT TIMES
Monday – Friday:
9:00 a.m. – 5:00 p.m.
(holidays excluded)
ADVANCED
SUPPORT TIMES
Monday – Sunday:
9:00 a.m. – 5:00 p.m.
(including weekends and holidays)

Choose your individual maintenance and support contract
(data for 5 days-week,
Monday – Friday: 9-17, hours
excluding public holidays)
Standard package
- Maintenance: Follow-up version and software optimization
- Requests / solutions by e-mail and telephone
- Remote Access Help
Per package
- Maintenance: Follow-up version and software optimization
- Requests / solutions by e-mail and telephone
- Remote Access Help
- High priority
- Reduced hourly rate
- Support for your GEDYS IntraWare customizations
HCL Notes Domino
- Maintenance: Follow-up version and software optimization
- Requests / solutions by e-mail and telephone
- Remote Access Help
- High priority
- Reduced hourly rate
- Support for your Notes / Domino infrastructure
Notes for maintenance customers
With a valid maintenance contract, you have the option to request the new versions of the products of GEDYS IntraWare GmbH under maintenance.
Please provide the following information:
- Name and version of the products used
- Notes: Domino Server and Notes Client Version
What is the ID replica?
The replica ID is a unique identification of your installed database. To view the replica ID of a database:
1. Open or select the database.
2. Select “File Database Properties” and click on the 3. “Info” tab.
3. Here you can see the replica ID.
What is the Notes organization?
Please enter the name of the organization of your Lotus Notes/ Domino user ID in the Notes Organization field.
To find the Notes organization:
If your user name is structured as follows, then the following value is the Notes organization:
Hans Mustermann/GEDYSIntraWare – > GEDYSIntraWare
HansMustermann/Suborganization1/GEDYSIntraWare> – GEDYSIntraWare
Hans Mustermann/Suborganisation1/GEDYSIntraWare/DE -> GEDYSIntraWare
No maintenance contract concluded?
For an individual offer via a maintenance contract or a product update without a maintenance contract, please contact us.
+49 661 9642 – 0
Please provide the following information:
Name and version of the products used
Notes Domino Server and Notes Client Version
Compatibility
Here you will find the appropriate compatibility information for each GEDYS IntraWare product and release.
GEDYS IntraWare 8 Notes
Notes Client | Server |
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Release 8.12 | |
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Release 8.11 | |
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Release 8.10 | |
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Release 8.9 | |
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Release 8.8.1 | |
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Release 8.8 | |
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Release 8.7.1 | |
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Release 8.7 | |
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Release 8.6 | |
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Release 8.5.1 | |
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Release 8.5 | |
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Release 8.4.1 | |
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Release 8.4 | |
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Release 8.3 | |
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Release 8.2.1 | |
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Release 8.2 | |
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Release 8.1 | |
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Release 8.0 | |
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GEDYS IntraWare Web
Webbrowser | Server |
---|---|
Release 8.12 | |
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Release 8.11 | |
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Release 8.10 | |
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Release 8.9 | |
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Release 8.8.1 | |
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Release 8.8 | |
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Release 8.7.1 | |
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Release 8.7 | |
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Release 8.6 | |
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Release 8.5.1 | |
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Release 8.5 | |
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Release 8.4.1 | |
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Release 8.4 | |
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Release 8.3 | |
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Release 8.2.1 | |
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Release 8.2 | |
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Release 8.1 | |
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Release 8.0 | |
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GEDYS IntraWare 8 goMobile
Mobile devices & Server |
---|
Release 8.12 |
Mobile devices.
|
Release 8.11 |
Mobile devices.
|
Release 8.10 |
Mobile devices.
|
Release 8.9 |
Mobile devices
|
Release 8.8.1 |
Mobile devices.
|
Release 8.8 |
Mobile devices
|
Release 8.7.1 |
Mobile devices
|
Release 8.7 |
Mobile devices
|
Release 8.6 |
Mobile devices
|
Release 8.5.1 |
Mobile devices
|
Release 8.5 |
Mobile devices
|
GEDYS IntraWare 8 goMobile Pro
Mobile devices & Server |
---|
Release 8.12 |
Mobile devices
|
Release 8.11 |
Mobile devices
|
GEDYS IntraWare Project
Notes Client | Domino Server |
---|---|
Release 7.5.3 | |
|
|
Release 7.5, 7.5.1, 7.5.2 | |
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Release 7, 7.0.1 | |
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GEDYS IntraWare 8 Exporter
Data sources | Servers |
---|---|
Release 8.12 | |
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Release 8.11 | |
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Release 8.10 | |
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Release 8.9 | |
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Release 8.8 | |
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Release 8.7.1 | |
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Release 8.7 | |
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Release 8.6 | |
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CRM archive / email archive
- Windows Server 32bit/64bitI
- Linux x86 32-bit/64-bit (SLES / RHEL)
- Installed IBM / HCL Domino Server (version 8.0 or newer)
- nstalled IBM / HCL Notes Client (version 8.0 or newer)
memory requirements | Processor & Memory |
---|---|
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Please call us or make your support request here.
Please fill in the form and send it. You will receive an email with a link. Click on it to confirm your email address. You will then receive your appointment.

Peter Kiel
Service and support
TEL: +49 661 9642 333
E-MAIL: Get in touch
