Support via remote maintenance
Unacceptlable exclusion of TeamViewer usage
By starting the TeamViewer software, you acknowledge the disclaimer when using TeamViewer: GEDYS IntraWare GmbH does not guarantee the programs installed on your computer, as well as their protective devices (virus scanner or firewall). The customer is solely responsible for his data security. Liability is limited to intent and gross negligence.
GEDYS IntraWare GmbH does not assume any liability for malfunctions not caused by it, even if they are in temporal proximity to the support provided. By clicking the button, you confirm acceptance of the agreement on online support and start the download of the Teamviewer software.
Please note that this service is only available to you during our support hours after telephone consultation with our support staff. The consultant cannot work with you without your express consent.
No third-party programs will be installed on your PC. It is not possible to remove data from your PC unnoticed and without permission. You can end the session at any time.
Support without a contract
156,- Euro (per hour) + 78,- Euro per request
Choose your individual maintenance and support presentation
Monday – Friday:
9 a.m. – 5 p.m.
(excluding holidays)
Package:
Standard
- Maintenance: Follow-up version and software optimisation
- Requests / solutions by e-mail and telephone
- Remote Access Help
Package:
Pro
- Maintenance: Follow-up version and software optimisation
- Requests / solutions by e-mail and telephone
- Remote Access Help
- Support for your GEDYS IntraWare customizations
- High priority
- Reduced hourly rate
HCL Notes / Domino
- Maintenance: Follow-up version and software optimisation
- Requests / solutions by e-mail and telephone
- Remote Access Help
- Support for your Notes / Domino infrastructure
- High priority
- Reduced hourly rate
Your investment protection:
Our software maintenance
Maintenance customer
Please provide the following information:
- Name and version of the products used
- Notes: Domino Server and Notes Client Version
For an individual offer about a maintenance contract or a product update without a maintenance contract, please contact us.
Please provide the following information:
- Name and version of the products used
- Notes: Domino Server and Notes Client Version
The replica ID is a unique identification of your installed database. To view the replica ID of a database:
- Open or select the database.
- Select “File – Database – Properties” and click on the “Info” tab.
- Here’s the replica ID.
In the “Notes Organization” field, please include the name of the organization of your Lotus Notes/ Domino user ID.
To find the Notes organization:
If your user name is structured as follows, then the following value is the Notes organization:
- Hans Mustermann/GEDYSIntraWare>- GEDYSIntraWare
- HansMustermann/Suborganization1/GEDYSIntraWare> – GEDYSIntraWare
- Hans Mustermann/Suborganisation1/GEDYSIntraWare/DE> – GEDYSIntraWare
Quick Installation Guides
Compatibility
Notes Client | Server |
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Release 8.10 | |
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Release 8.9 | |
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Release 8.8.1 | |
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Release 8.8 | |
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Release 8.7.1 | |
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Release 8.7 | |
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Release 8.6 | |
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Release 8.5.1 | |
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Release 8.5 | |
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Release 8.4.1 | |
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Release 8.4 | |
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Release 8.3 | |
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Release 8.2.1 | |
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Release 8.2 | |
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Release 8.1 | |
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Release 8.0 | |
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Web browser | Server |
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Release 8.10 | |
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Release 8.9 | |
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Release 8.8.1 | |
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Release 8.8.1 | |
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Release 8.7.1 | |
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Release 8.7 | |
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Release 8.6 | |
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Release 8.5.1 | |
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Release 8.5 | |
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Release 8.4.1 | |
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Release 8.4 | |
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Release 8.3 | |
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Release 8.2.1 | |
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Release 8.2 | |
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Release 8.1 | |
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Release 8.0 | |
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Further browser/browser versions are currently under review. The list is constantly being expanded.
* iOS6: restricted and only on Domino 9
** Upgrade Pack 1 is required for 8.5.3
Mobile devices & Server |
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Release 8.10 |
Mobile devices
Server
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Release 8.9 |
Mobile devices
Server
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Release 8.8.1 |
Mobile devices
Server
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Release 8.8 |
Mobile devices
Server
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Release 8.7.1 |
Mobile devices
Server
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Release 8.7 |
Mobile devices
Server
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Release 8.6 |
Mobile devices
Server
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Release 8.5.1 |
Mobile devices
Server
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Release 8.5 |
Mobile devices
Server
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Notes Client | Domino Server |
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Release 7.5.3 | |
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Release 7.5, 7.5.1, 7.5.2 | |
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Release 7, 7.0.1 | |
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Data sources | Server |
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Release 8.10 | |
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Release 8.9 | |
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Release 8.8 | |
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Release 8.7.1 | |
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Release 8.7 | |
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Release 8.6 | |
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- Windows Server 2003 32bit/64bit
- Windows Server 2003R2 32bit/64bit
- Windows Server 2008 32-bit/64-bit
- Windows Server 2008R2 64-bit
- Windows Server 2012 64-bit
- Windows Server 2012R2 64-bit
- Linux x86 32-bit/64-bit (SLES / RHEL)
- Installed IBM Domino Server (version 8.0 or later)
- Installed IBM Notes Client (version 8.0 or later)
Footprint | Processor & Memory |
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More questions?
Peter Kiel