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CRM in Service und IT, Hintergrundbild Header, GEDYS-IntraWare


for better customer loyalty

Perfect customer service makes for loyal customers,
who recommend you and remain loyal for a long time.

free of charge and without obligation

CRM for Service & IT improves your customer service

With GEDYS IntraWare CRM for Service & IT you manage your entire planning process. You make your customer service more successful by providing your employees with all the information about customers and their requests. And in such a way that they can also be viewed while on the move. Your team becomes more productive and solves jobs faster at the customer site. This not only saves time, but also sustainably increases customer satisfaction.

Optimal use of resources

Use the skills database to find the best employee for a task. Organize perfect service appointments with the service calendar, proximity search and route planner.

Work according to proven method

Define an approach model in the sense of an editing process with the right questions and answers.

Putting the focus on customer satisfaction

The CRM provides you with all information about the customer at any time. So that it can be operated individually.

Create analyses and forecasts

Analytical CRM submits numbers and trends as a basis for your decisions to improve customer satisfaction.

free of charge and without obligation

Access current ticket overview at any time

By storing all ticket data centrally, it no longer matters which channel the customer uses to contact you. You have the latest data at any time, from any device.

Please click on the image to enlarge.

“Our daily work would not be possible without the
CRM system from GEDYS IntraWare is no longer imaginable.”

Richard Hörmann, Director Customer Support of Hurco Werkzeugmaschinen GmbH

Make your customers smile with these features

because they optimize your processes

Today’s customers demand a seamless, positive customer experience. For this, you need a networked overall picture in service
of all data on purchased products, contracts and documents.

GEDYS IntraWare CRM for Service & IT provides the necessary transparency with the pragmatic customer file. So you can
track the entire customer journey from prospect to loyal customer. Optimally informed you can
also approach your customers in a targeted manner. They thus create perfect services and ensure fast responses
in case of complaints and grievances.

The 360° overview

Customer inquiries, complaints, and grievances are stored in a centrally managed electronic customer file with all data and documents from support, customer service, sales, and marketing. As an optimally informed employee, you can respond empathetically: The more intensively you can respond to the customer, the more satisfied he will be.


Automated workflows in particular, but also visit suggestions, follow-ups or escalations accelerate your service processes. Via news feed subscription you automatically receive updates about customers, projects, requests or solutions: The”Colleague CRM” informs you about activities related to a customer or project.

Manage tickets

Customer requests via websites, social media or email receive immediate confirmation with ticket number & contact person. An initial feedback that pleases the customer. In the CRM for Service and IT, all relevant information is available to process the ticket, including information about your employees and their deadlines. With the click of a button, you can send a summary of the problem and actions to resolve it.

CRM for Service and IT: 360 degree overview on laptop, GEDYS-IntraWare
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Planning of the field service

The Dispatch Cockpit displays all tickets. As well as all service employees including their skills, free appointments and proximity to a customer. At a glance, you can see which employee can be assigned to which case. You simply enter customer appointments, including reminders. Appointment surveys via the Internet shorten the time it takes to find appointments with customers. Escalation management ensures that no ticket is forgotten.

Customer Center

Your customers log in, make their requests and see the processing status. Integrated knowledge management helps 24×7 self-help.

Gain insights

Dashboards help you figure out what you need to improve. What are the problems? What improvements are we want? For a perfect Service Management.

Perfect customer service on site

and at any time on the road via smartphone

Extend customer care mobility by connecting CRM and CRM app.
This way you always have 100% of your data and practice knowledge with you, no matter where you are.
Even without network connection!

Edit tickets on the go with the CRM app

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Mobile CRM app: create tickets, GEDYS IntraWare
Mobile CRM app: create tickets, GEDYS IntraWare

For on-site job processing, you can log calls, process tickets, and view all relevant data about a project, including from inventory, contract, or knowledge documents. At the end of your appointment, conveniently create a visit report via voice input.

The top 3 benefits of the CRM app:

  • You are always well informed
    via caller ID and 360° overview to the customer or service provider
  • The app makes your tour planning more efficient
    with the help of the radius search and route planning
  • You save time
    via voice input, business card scan and file upload
    from the road

You can download the CRM app for testing including demo data in the
App Store or Play Store download.

Fast deployment planning for your service team

with the Dispatch Cockpit in CRM for Service & IT

Assigning work orders to your service team is a complex process. Information about the service case, but also proximity to the customer, skills and workload of the employees must be considered. With the new Dispatch Cockpit, the planning process can be perfectly coordinated via a convenient, easy-to-use user interface with drag-and-drop functionality.

Video: Servicemanagement
Video: Servicemanagement

The Cockpit for Service combines four sources of information in one view:

  1. Which servcie tickets are to be scheduled?
  2. Which employee has the necessary skills?
  3. Which employee is geographically closest to the customer?
  4. Which appointments do the employees already have?

A ticket is “transferred” to the planning calendar of the corresponding employee via drag & drop. This will be informed by email.

See more in the Service Management video. Please select the German subtitles for the video and change them into English.

The IT Help Desk for Service Employees

Ensures quick help and good-humored colleagues

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GEDYS IntraWare CRM for Service & IT manages all incoming user requests and hands them over to free helpdesk staff.
If desired, the assignment is made according to the respective skills of your employees.

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Professional tracking gives support staff an accurate overview of past history, such as problems already resolved by an employee, information provided by other employees, or inventory at the workstation.

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Helpdesk support can be provided either by telephone, via email or with the help of software (for example, via remote maintenance, live support system or even video conference).

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Change management supports the entire process when changes are made to the infrastructure: from planning to approval, implementation, and control to documentation of the process.

Quick return on investment.

Cost-effective, effective, fast, intuitive – characteristics that a CRM for Service & IT should have.
We will be happy to advise you on the package selection: +49 531 123 868 420


69 €

monthly per user

  • Contacts & Office
  • Schedule & Workflow
  • CTI
  • Social
  • CRM app


10 €

in addition to package CRM monthly per user

  • Sales
  • Service*
  • Marketing**
  • Event***

Our recommendation:
The affordable all-in-one package!


89 €

monthly per user

All functions for all
licensed employees



depending on

  • Number of licenses
  • Clustering
  • additional systems
  • Application scaling
  • individual interfaces
  • individual adaptations

All prices are per user per month, with no term limit. The minimum order quantity is 10 licenses. All modules include the languages German and English.
*Service incl. Contratcs, Inventory, Knowlegde & Ticket Tracking, **Marketing incl. Campaigns & CleverReach Bridge, ***Event incl. WooCommerce Integration

Experience the GEDYS IntraWare CRM in the free video presentation & discover advantages of the software live!

CRM Tour: online video presentation of the CRM software from GEDYS IntraWare
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CRM Tour Registration Form

Please fill in the form & send it. You will then receive an email with a link to confirm your registration. Our sales department will then send you an appointment for the CRM tour by email. We need the personal data you provide to contact you and to coordinate with you.

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Guarantee logo: GEDYS IntraWare data protection according to GDPR, long version
Guarantee logo: GEDYS IntraWare data protection according to GDPR, long version