MORE EFFICIENCY.
MORE SATISFACTION.
A CRM for Service & IT improves your customer service.

CRM system of GEDYS IntraWare is no longer imaginable.”
Richard Hörmann, Director Customer Support of Hurco Werkzeugmaschinen GmbH
Perfect customer service on site
100 practical knowledge is always with you.
Actively shaping your daily work routine on the road


Optimal customer support on the go. Even without a network connection.
1. Always well informed: Caller ID & CRM 360°
2. Top services on the tour: perimeter search & route planning
3. Save time:voice input, business card scan & file upload
More customer satisfaction. More growth.
Your service is crucial.
All experiences at the contact points with your company determine customer loyalty:

Make your customers smile.
With optimal processes. With suitable service.
CRM for Service & IT supports you.
Manage tickets and meet customers positively
Customer enquiries via your website, social media and by e-mail will receive an immediate confirmation with ticket number and contact person. An initial feedback that pleases the customer. You don’t waste any time. All relevant information is available to you to process the ticket. Contracts, purchased products, employees with the appropriate skills and their dates, know-how documents.
Finally, send a summary of the problem and the solutions measures at the touch of a button.
Planning of the field service
The planning cockpit displays all tickets to be processed. Also all service personnel and their skills, whether they are available or close to a customer. At a glance, you can see which employee can be used for which case. The information is immediately available, you only enter appointments. Memories are self-evident. Appointment surveys over the Internet shorten your appointment with customers.
Escalation management ensures that customer requests are not forgotten.
CRM 360°
Customer enquiries, complaints, complaints in an electronic customer file and with all data from support, customer service, sales and marketing show you the complete contact management. Includes contracts or purchased products. As an optimally informed employee, you can react empathetically And the more intensively you can respond to the customer, the happier he will be.
Automation
Visit suggestions, follow-ups, escalations, and workflows speed up your service processes. You also subscribe to News Feeds to automatically receive updates on customers, projects, requests, or solutions.
Colleague CRM thinks of everything and informs you as desired about all activities related to a customer or project.
Gain insights
Dashboards help you figure out what you need to improve. What are the problems? What improvements are we want? For perfect service management.
Customer Center
Your customers log in, make their inquiries and see the status of the processing. An integrated knowledge management helps 24×7 with self-help.
More information?
Meeting customer expectations
With CRM for Service & IT.

With the know-how documents, the skill database, the service team calendar and the text modules and templates centrally stored in the CRM software, you can put together professional solutions in just a few seconds. All relevant customer and contract data automatically ends up in the answer.
With just one click, you can convert your ticket into a ready-to-send email that you send directly from the GEDYS IntraWare CRM to the customer.
Planning cockpit
Planning cockpit for the field service

Which tickets are to be planned?
Which employee has the necessary skills?
Who is nearby with the customer?
Who is available when?
What about the sales goals?
CRM for Service & IT is a gain
Use resources consciously
With skill database, service calendar, perimeter search, and route planner.
Working according to a proven method
Define an approach model in the sense of an editing process with the right questions and answers.
Focus on customer satisfaction
with all information about the customer. So that it can be operated individually.
Analyses and forecasts
Analytical CRM provides you with the figures and trends as a basis for improving customer satisfaction.
Current ticket overview
Notes and News Feeds
Central Task & Document Management
Appointment calendar and management
Email management
Free of Charge
Free basic CRM
Ready to go in five minutes
Local installation
Maximum 5 licenses
No runtime limit
59 Euros
Per user (24 months term)
Complete CRM suite
Web CRM plus Hosting
From 10 licenses
Hosting in German Datacenter
Price on request
Individual solutions
Integrations as needed
Core-update independent
From 10 licenses
App. Monitoring as desired
Should My Colleague help tackle CRM?
We listen to you and show
solutions.
Oliver Niedner
We are always close to you:

