Manage tickets and meet customers positively
Customer enquiries via your website, social media and by e-mail will receive an immediate confirmation with ticket number and contact person. An initial feedback that pleases the customer. You don’t waste any time. All relevant information is available to you to process the ticket. Contracts, purchased products, employees with the appropriate skills and their dates, know-how documents.
Finally, send a summary of the problem and the solutions measures at the touch of a button.
Planning of the field service
The planning cockpit displays all tickets to be processed. Also all service personnel and their skills, whether they are available or close to a customer. At a glance, you can see which employee can be used for which case. The information is immediately available, you only enter appointments. Memories are self-evident. Appointment surveys over the Internet shorten your appointment with customers.
Escalation management ensures that customer requests are not forgotten.
Customer enquiries, complaints, complaints in an electronic customer file and with all data from support, customer service, sales and marketing show you the complete contact management. Includes contracts or purchased products. As an optimally informed employee, you can react empathetically And the more intensively you can respond to the customer, the happier he will be.
Visit suggestions, follow-ups, escalations, and workflows speed up your service processes. You also subscribe to News Feeds to automatically receive updates on customers, projects, requests, or solutions.
Colleague CRM thinks of everything and informs you as desired about all activities related to a customer or project.
Dashboards help you figure out what you need to improve. What are the problems? What improvements are we want? For perfect service management.
Your customers log in, make their inquiries and see the status of the processing. An integrated knowledge management helps 24×7 with self-help.
With the know-how documents, the skill database, the service team calendar and the text modules and templates centrally stored in the CRM software, you can put together professional solutions in just a few seconds. All relevant customer and contract data automatically ends up in the answer.
With just one click, you can convert your ticket into a ready-to-send email that you send directly from the GEDYS IntraWare CRM to the customer.
Which tickets are to be planned?
Which employee has the necessary skills?
Who is nearby with the customer?
Who is available when?
What about the sales goals?
Use resources consciously
With skill database, service calendar, perimeter search, and route planner.
Working according to a proven method
Define an approach model in the sense of an editing process with the right questions and answers.
Focus on customer satisfaction
with all information about the customer. So that it can be operated individually.
Analyses and forecasts
Analytical CRM provides you with the figures and trends as a basis for improving customer satisfaction.