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CRM FOR SERVICES AND CONSULTING

At the forefront, thanks to satisfied customers


Target and impress potential clients with CRM for services

  • thanks to fast reaction options
  • with extensive documentation
  • with differentiated evaluations
  • through transparent & centrally stored knowledge

Digitisation as an opportunity for development & growth


Convincing interested parties of their services is now a major challenge in their industry.
The GEDYS IntraWare CRM for services & consulting supports you in this.

The demand for services and advice has increased enormously with the enormous change. Although expert knowledge can be accessed at any time via the Internet, the complexity of the many technical developments makes it more difficult for companies to keep up without advice and services. This opens up new perspectives for your industry.

With the GEDYS IntraWare CRM, potential clients can be targeted. Impress them with your knowledge, experience and offers. And turn new clients into satisfied customers in the long term. There is no better advertising.

Customer information transparent about 360°

Ensure transparency by allowing your employees to share the same information about a customer or project at any time. The comprehensive documentation of customer data, contact histories or telephone logs not only serves to secure all collected information for your company in the long term, it also saves your employees from searching. This creates more time for personal customer care or creativity in the next project.

Always one step ahead

Inspire your customers by thinking ahead. By means of comprehensive evaluations of the digital data, you can easily determine the needs of your customers and anticipate them with individual offers. This is what perfect customer and contact managementlooks like.

Quick reactions that impress

Always be ready for your customers with good services. Service innovations such as multichannel support, customer self-service or predictive maintenance are the future. Your customers do not want to wait: Neither when it comes to a quick information retrieval on the service phone, nor the answer to a question in chat or in a consultation via mobile CRM app: with clearly collected customer, project and know-how data, waiting times are a thing of the past.

Keeping the focus

Not only does the head of your employees remain free for your customers. You also save timeby using the CRM software to take work away from your employees via automatable processes. The shortage of skilled workers is being reduced. This leaves time for the focus of your work: excellent services.

GEDYS IntraWare Release 8.11 for Daily Business
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CRM for services supports export


Germany’s foreign trade in services grew faster than trade in goods. The “know-how” factor and the “Made in Germany” brand still offer potential to gain a foothold in foreign markets.

Many companies offer their services on foreign markets without having their own branch or form of business abroad. That is why they have to use online portals to promote their services and digital ways of communicating with customers and partners.

The GEDYS IntraWare CRM for Services & Consulting provides a unique email integrationfor this purpose, the key function for

  • daily email traffic
  • Mailings
  • Marketing automation
orange arrow points to the right
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Video: CRM Outlook Integration – Connecting email and CRM | english
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Digitally improve customer service


Linking physical services and digital offerings to “smart services” is inevitable,
to meet the needs of your customers. In the future, you will not only offer your services on site.

Start quickly.


The future of the services sector

To remain competitive, a central information base and efficient processes are needed. GEDYS IntraWare CRM supports your customer management with well-structured digital customer files, promotes collaboration and is also available on the go for mobile, location-independent and flexible work.

Your access to the customer

Communicate in a target group-oriented manner via all modern channels. 100% EU-DSGVO compliant.
In CRM you can see all the details as well as processes about customers, partners, suppliers, competitors, members and also employees (= xRM).

With automation against the shortage of skilled workers

Structured processes throughout the company and the automation of many administrative tasks save a lot of time. For perfect teamwork that benefits your customers. This includes, for example, schedules, reminders, tasks, serial tasks, and escalations.

Wisely extend.


Evolutionary instead of revolutionary

Typically, you start with CRM in Sales. For teamwork and process optimizations, it is crucial that you connect other areas with CRM in marketing and CRM for service & IT.

This gives you advanced features,such as Customer Self Service, which enables you to offer services around the clock.

Expanding your goal

  • Creating quotes
  • Marketing actions
  • Customer service
  • Statistics and analyses

Special solutions for your industry

Our customer references show an excerpt of our developments for the service industry. We would be happy to present further examples and develop your adjustmentsif necessary.

Get to know our consulting service under CRM Consulting & Contact.

Use integration.


SAP and other ERP systems

Provide users with important information in the CRM system that they would not otherwise be able to see. For example, your sales and service can access packing slips, invoices, and open items in the customer file thanks to the JDBC or SAP interface. Or special specifications for machines.

Watch video here: SAP Outlook Integration.

Digital web services facilitate important organizational work

Integrate the service of bahn.de, Google Maps, HRS and others with a simple link in your CRM. This make it easier than ever to realize field service appointments.

CTI (Computer Telephony Integration)

You have to make many phone calls every day. Thanks to CTI, you save time because you dial the phone number with one click. For incoming calls, the CRM system displays the caller and his electronic file.

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Achievements with
CRM for Services & Consulting


Customer reference GEDYS IntraWare: Logo of Deutsche Bahn
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With targeted CRM evaluations on the success strategy

DB Kommunikationstechnik

Customer refrence: Logo of BauMineral KraftWerkstoffe
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Guaranteed higher customer satisfaction
with CRM in sales

Construction mineral

Customer reference GEDYS IntraWare: Logo of LTS
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Sales optimization
as a success factor in the competition

LTS Lights & Lights

To start with CRM


The basis of CRM for services & consulting: With contact management, you get the 360° view of your customers. You generate leads and qualify new prospects.

Not only do you collect all data about the customer centrally and transparently, but you also assign detailed correspondence histories and, with intelligent search functions, get exactly the information you need at any time.

Sign up here for the free CRM tour. We offer industry know-how and individual industry solutions.

GEDYS_IntraWare, Oliver Niedner, Sales Internal Service

Oliver Niedner
Inside Sales

TEL: +49 531 123 868 420

E-MAIL: Get in touch

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