CRM FOR SERVICES & CONSULTING

Right at the front thanks to satisfied customers

With our CRM software, you inspire your customers

  • due to fast reaction possibilities
  • with extensive documentation
  • with differentiated evaluations
  • about transparent & centrally stored knowledge

Recognizing the opportunities for
development & growth in digitalization

Convincing interested parties of their services is now a major challenge in their industry. The GEDYS IntraWare CRM supports you in this.

The demand for services and consulting has increased enormously with the digital change. Expert knowledge is available at any time via the Internet, but the complexity of the many technical developments makes it more difficult for companies to keep up without consulting and services. This opens up new perspectives for your industry.

With GEDYS IntraWare CRM, potential clients can be targeted. Impress them with your knowledge, your experience and your offers. And turn new clients into satisfied customers in the long term. There is no better advertising.

Customer information transparent about 360°

Ensure transparency by allowing your employees to share the same information about a customer or project at any time. The comprehensive documentation of customer data, contact histories or telephone logs not only serves to secure all collected information for your company in the long term, it also saves your employees from searching. This creates more time for personal customer care or creativity in the next project.

Quick reactions that impress

Always be ready for your customers with good services. This is how it belongs Service innovations such as multichannel support, customer self service or predictive maintenance the future. Your customers don’t want to wait: Neither if eit is about a quick information retrieval on the service phone, nor the answer to a question in chat or in a consultation via CRM app – with clearly collected customer, project and know-how data – waiting times are past.

Always one step ahead

Inspire your customers by thinking ahead. By means of extensive evaluations of the digital data you can easily determine the needs of your customers and come before you with individual offers. This is what perfect customer and contact management looks like.

Keeping the focus

Not only does the head of your employees remain free for your customers. You also save time by using the CRM system to relieve your employees of work through automatable processes. The shortage of skilled workers is being reduced. This leaves time for the focus of your work: excellent services.

Export of your services

Germany’s foreign trade in services grew faster than trade in goods. The “know-how” factor and the “Made in Germany” brand still offer potential to gain a foothold in foreign markets.

Many companies offer their services on foreign markets without having their own branch or form of business abroad. That is why they have to use online portals to promote their services and digital ways of communicating with customers and partners.

GEDYS IntraWare CRM provides a unique email integration, the key function for your daily email traffic, for mailings and marketing automation.

(Video: CRM-Outlook-Integration)

Services & Consulting 1
Video: CRM Outlook Integration – Connecting email and CRM | english

Digitally improve customer service

In the future, you will no longer only offer on-site services. Linking physical services and digital offerings to smart services is inevitable to meet your customers’ needs.

Start quickly.

The future of the service sector

To remain competitive, a central information base and efficient processes are required. GEDYS IntraWare CRM supports your customer management with well-structured digital customer files, promotes cooperation and is available to you on the road for mobile and flexible working, regardless of location.

Your access to the customer

All details and processes concerning customers, partners, suppliers, competitors, members, etc. and also employees (=xRM). You communicate in a target group-oriented manner via all modern channels. 100% EU-DSGVO compliant.

With automation against the shortage of skilled workers

Structured processes throughout the company with appointment overviews, reminders, tasks, serial tasks, escalation and news feeds. Automation of many administrative tasks saves a lot of time. For perfect teamwork that benefits your customers. Our 30 years of CRM practice. show this.

Wisely extend.

Evolutionary instead of revolutionary
As a rule, use begins with CRM in sales. For teamwork and further process optimization, it is crucial that you integrate further areas with CRM in marketing, CRM for service & IT, etc. This will give you extended functions. Just think of Customer Self Service, which enables you to offer service around the clock.

Expand in a targeted manner
  • Creating offers
  • Marketing actions
  • Customer Service
  • Statistics and analyses
Special solutions for your industry

Our references show an extract of our developments for the service industry. We would be pleased to present others to you and develop your adaptations if required. Service: CRM consulting & contacts.

Here you will find more information about the introduction of a CRM system.

Use integration.

SAP and other ERP systems

Provide users with important information in the CRM system that they would otherwise not be able to view. For example, thanks to JDBC or SAP interfaces in the customer file, your sales and service department gets access to delivery bills, invoices and open items. Or special specifications for machines. Watch the video SAP Outlook Integration.

Digital web services make important tasks in the organization easier

Integrate the service of bahn.de, Google-Maps, HRS etc. with a simple link in your CRM. So field service appointments can be realized easier than ever.

CTI (Computer Telephonie Integration)

You have to make many phone calls every day. Thanks to CTI, you save time because you dial with just one click on the phone number. For incoming calls, the CRM system displays the caller and his electronic file.

Success with CRM for consulting

Kundenrefrenz GEDYS IntraWare: Logo der Deutschen Bahn
Kundenrefrenz GEDYS IntraWare: Logo von BauMineral KraftWerkstoffe
Kundenrefrenz GEDYS IntraWare: Logo von LTS

With targeted CRM evaluations on the success strategy

DB Kommunikationstechnik

Guaranteed higher customer satisfaction with CRM in sales

Baumineral

Sales optimization as success factor in competition

LTS Licht & Leuchten

To start with CRM.

The basis of CRM for services & consulting: With contact management, you get the 360° view of your customers. You generate leads and qualify new prospects.

Not only do you collect all data about the customer centrally and transparently, but you also assign detailed correspondence histories and, with intelligent search functions, get exactly the information you need at any time.

Sign up for the CRM tour now. We offer industry know-how and individual industry solutions.

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    Oliver Niedner
Oliver Niedner
Sales service

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