SERVICES AND CONSULTING
At the forefront, thanks to satisfied customers
Target and impress potential clients with CRM for services
- thanks to fast reaction options
- with extensive documentation
- with differentiated evaluations
- through transparent & centrally stored knowledge
Digitisation as an opportunity for development & growth
Convincing interested parties of their services is now a major challenge in their industry.
The GEDYS IntraWare CRM for services & consulting supports you in this.
The demand for services and advice has increased enormously with the enormous change. Although expert knowledge can be accessed at any time via the Internet, the complexity of the many technical developments makes it more difficult for companies to keep up without advice and services. This opens up new perspectives for your industry.
With the GEDYS IntraWare CRM, potential clients can be targeted. Impress them with your knowledge, experience and offers. And turn new clients into satisfied customers in the long term. There is no better advertising.
Customer information transparent about 360°
Ensure transparency by allowing your employees to share the same information about a customer or project at any time. The comprehensive documentation of customer data, contact histories or telephone logs not only serves to secure all collected information for your company in the long term, it also saves your employees from searching. This creates more time for personal customer care or creativity in the next project.
Always one step ahead
Inspire your customers by thinking ahead. By means of comprehensive evaluations of the digital data, you can easily determine the needs of your customers and anticipate them with individual offers. This is what perfect customer and contact managementlooks like.
Quick reactions that impress
Always be ready for your customers with good services. Service innovations such as multichannel support, customer self-service or predictive maintenance are the future. Your customers do not want to wait: Neither when it comes to a quick information retrieval on the service phone, nor the answer to a question in chat or in a consultation via mobile CRM app: with clearly collected customer, project and know-how data, waiting times are a thing of the past.
Keeping the focus
Not only does the head of your employees remain free for your customers. You also save time by having the CRM software take work away from your employees via processes that can be automated. The shortage of skilled workers is being reduced. This leaves time for the focus of your work: excellent services.
CRM for services supports export
Germany’s foreign trade in services grew faster than trade in goods. The “know-how” factor and the brand
“Made in Germany” still offers potential to gain a foothold in foreign markets.
Many companies offer their services on foreign markets without having their own branch or form of business abroad. That is why they have to use online portals to promote their services and digital ways of communicating with customers and partners.
The GEDYS IntraWare CRM for Services & Consulting provides a unique email integrationfor this purpose, the key function for
- daily email traffic
- Marketing automation
Digitally improve customer service
Linking physical services and digital offerings to “smart services” is inevitable,
to meet the needs of your customers. In the future, you will not only offer your services on site.
The future of the services sector
To remain competitive, a central information base and efficient processes are needed. GEDYS IntraWare CRM supports your customer management with well-structured digital customer files, promotes collaboration and is also available on the go for mobile, location-independent and flexible work.
Your access to the customer
Communicate in a target group-oriented manner via all modern channels. 100% EU-DSGVO compliant.
In CRM you can see all the details as well as processes about customers, partners, suppliers, competitors, members and also employees (= xRM).
With automation against the shortage of skilled workers
Structured processes throughout the company and the automation of many administrative tasks save a lot of time. For perfect teamwork that benefits your customers. This includes, for example, schedules, reminders, tasks, serial tasks, and escalations.
Evolutionary instead of revolutionary
This gives you advanced features,such as Customer Self Service, which enables you to offer services around the clock.
Expanding your goal
- Creating quotes
- Marketing actions
- Customer service
- Statistics and analyses
Special solutions for your industry
Our customer references show an excerpt of our developments for the service industry. We would be happy to present further examples and develop your adjustmentsif necessary.
Get to know our consulting service under CRM Consulting & Contact.
SAP and other ERP systems
Provide users with important information in the CRM system that they would not otherwise be able to see. For example, your sales and service can access packing slips, invoices, and open items in the customer file thanks to the JDBC or SAP interface. Or special specifications for machines.
Watch video here: SAP Outlook Integration.
Digital web services facilitate important organizational work
Integrate the service of bahn.de, Google Maps, HRS and others with a simple link in your CRM. This make it easier than ever to realize field service appointments.
CTI (Computer Telephony Integration)
You have to make many phone calls every day. Thanks to CTI, you save time because you dial the phone number with one click. For incoming calls, the CRM system displays the caller and his electronic file.
CRM for Services & Consulting
With targeted CRM evaluations on the success strategy
To start with CRM
The basis of CRM for services & consulting: With contact management, you get the 360° view of your customers. You generate leads and qualify new prospects.
Not only do you collect all data about the customer centrally and transparently, but you also assign detailed correspondence histories and, with intelligent search functions, get exactly the information you need at any time.