To remain competitive, a uniform database and efficient, digital processes are required. Unfortunately, even today, data transfer and processing is often still done manually. Various systems must be searched for this. This costs you about 30% of your daily working time. Time that you can better use for your customer retention. GEDYS IntraWare CRM supports your customer management with well-structured digital customer files, promotes cooperation and is also available to you on the move.
Flexibility and efficiency
With its modular design, our CRM software offers plenty of room for the individual requirements of your financial or insurance company. We adapt the flexible solutions to your needs, so that your business processes are productive and efficient.
Count on partners
In the financial and insurance sector, trust and reliability are particularly important for customer loyalty. Your customers trust you and you trust in us, which is why we and our partners are always at your disposal to guarantee smooth processes.
With flexibility, trust and reliability, the first foundations for a good customer relationship are set. With extensive evaluations from the collected data and adapted measures, nothing stands in the way of their long-term preservation. Targeted marketing measures for local networking are also simply planned.
Fast and reliable
With our 360° view, you have all relevant information about your customers in view quickly. This way you offer reliable service and save time for the personal care of your customers.
Simultaneously with the digitization of the decision-making processes, the complete, comprehensible and unambiguous documentation of all processes via our CRM is guaranteed – forgery-proof guaranteed . With the help of a comprehensive authorization concept (adapted to job and function description, etc.), you determine exactly who is allowed to read, change, delete or send certain data.
Structured processes throughout the entire Companies including secure documentation ensure perfect cooperation for all employees – and thus for happier customers in the long term. This is demonstrated by our 30 years of CRM practice.
Forms replace email-ping pong
Account managers and internal specialists are usually in lively exchange for the business by telephone and e-mail. It takes a lot of time to filter out the relevant information from the large amount of notes and emails.
Digital forms and checklists as well as rule-based tasks put an end to the e-mail ping pong and the associated search for important content. The transparency gained allows the customer to be more actively involved by gaining insight and letting his wishes flow in. The decision-making maturity for the sale of a product will be achieved more quickly.
Targeted follow-up activities
Throughout the life cycle of the credit or insurance relationship, all details and transactions (such as assets, collateral, analysis, or loans) are stored in the digital file and are available for any type of follow-up activity. 100% EU GDPR compliant.
Evolutionary instead of revolutionary
Start your digitization process in the area with the highest efficiency potential: with CRM in sales. They increase the quality of advice and relationships through reliable processing and quick responses to customer concerns.
For teamwork, further process optimizations and, of course, cross-system analyses, it is crucial that you connect additional departments and systems.
Expanding your goal
- Event and marketing campaigns with CRM in marketing
- Customer service with CRM for service & IT
- Statistics and analysis across all data systems
Special solution desired?
Our references show a small section of our solutions for the financial and insurance industry. We are happy to introduce you to others and develop your adaptations if necessary. Service: CRM consulting & contact persons.
Imagine how much time you can save when important information from other systems is immediately available in the electronic customer file! Your account manager can see information from other programs in the customer file in our CRM, among other things thanks to the JDBC interface. Email Integration for Outlook (video: CRM Outlook Integration), Notes & all IMAP mailboxes is also possible. For example, you can use the time gained in this way for your customer acquisition.
Facilitate organizational work
Integrate the service of the bahn.de, Google Maps or HRS with a simple link. Customer visits can be organised much faster and easier.
Reliable and fast thanks to CTI
Do you have to make many phone calls every day? Thanks to CTI (Computer Telephony Integration), you can dial the phone number by clicking on it. For incoming calls, the CRM system displays the caller and his electronic customer file. You are immediately meaningful and competent, your customer is satisfied.
The basis of CRM for Finance & Insurance: With contact management you get a 360° view of your customers. You create and qualify new prospects. Not only do you collect all customer data centrally and transparently, but you also assign detailed correspondence histories and get exactly the information you need at any time with intelligent search functions.