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CRM-Software für das Management von Kundenbeziehungen, blaues Hintergrundbild


  • Interface for connecting automation platforms enables the perfect customer experience: Automated workflows across different tools ensure appropriate content at touchpoints of potential customers
  • Further development of the new UI design for easier, faster navigation
  • Drag & drop functionalities for optimal usability in Web CRM
  • Faster editing and clustering of contacts with the new tag cloud
short arrow in orange points down to the left
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Please click on the image to enlarge.

The new API of the CRM software enables flexible data exchange with third-party systems

GEDYS IntraWare 8 has a file structure in which every employee can immediately find his way around. With a 360° view of all customer data. At the touch of a button, the system displays the desired details to you. Even in your mailbox. In an end-to-end sales management process, you can easily turn strategic goals into operational ones. The application is also ready-to-use in a very short time and can be easily integrated into your existing system landscape. With the new interface (API) you can use the Web CRM via the connection of platforms such as Make (formerly Integromat) or Zapier automate cross-software processes.

Easy. Mobile. Flexible. 100% GDPR compliant.

GEDYS IntraWare Release 8.11 for Daily Business
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The new, cleanly designed interface ensures even easier navigation, greater user-friendliness and a better overview. This way you get to the point faster and increase the motivation of your employees. You simply design your individual CRM workstation via drag & drop widgets, according to your own requirements. As of Release 8.12, additional drag & drop functionalities can be used in Web CRM, for example, when creating appointments and tasks or storing documents. In addition, the new filtering on document types makes the global search much clearer.

Usability optimizations in the CRM app facilitate quick access to functions and documents. For example, the app suggests you recently and frequently used actions, which saves you time. As of Release 8.12, images in JPEG format are compressed before uploading. The image quality is adjustable, especially important e.g. for the readability of text in images. You can use CRM data on any device, even on the go -. online as well as offline. This is unique!

Start with a small project and later expand with additional modules. Or the whole nine yards! Both are possible.

Even closer to the customer:
With video conferencing & better appointment setting directly from CRM. You can invite people to video conferences via Microsoft Teams, individual calls or group meetings without any further effort.

100% GDPR compliant:
The guidelines of the EU General Data Protection Regulation are 100% implemented in our CRM software. For a complete overview, see our privacy statement. You can find more interesting information in our blog article GDPR in customer management.

Guarantee logo: GEDYS IntraWare data protection according to GDPR, long version
Guarantee logo: GEDYS IntraWare data protection according to GDPR, long version
Video conferencing now integrated in GEDYS-IntraWare Release 8.11
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Lighter. Faster. More comfortable.

Example of the benefits of the tag cloud in release 8.12 of GEDYS IntraWare
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Easy clustering of contacts via tag cloud attributes, e.g. for newsletter distribution

With an end-to-end process, you’ll operationalize your sales strategy in no time, making it easier than ever to manage your sales force. You receive all key figures – also from external sources – in a single overview and your process progress in a clear presentation.

As of Release 8.12, you can use the new tag cloud in Web CRM to assign attributes to your contacts with a click. You need attributes to cluster your contacts, for example for evaluations or for sending mailings and newsletters. The corresponding fields will be filled automatically. Event organization already requires fewer manual steps since release 8.11. Registrations are processed automatically via the recognition of the e-mail address. For all commercial correspondence, there is a flexible approval process with freely definable steps and specifications.

More convenient:
The dialog and search function for project work simplifies project assignment down to the project phase level. Projects with large amounts of data can be split into separate databases. Manage up to five newsletter groups via the CleverReach interface for email marketing. The CRM software processes unsubscriptions automatically.

Modular. Expandable at any time.

Start your digitization with the basic modules and then expand with additional modules. For more extensive process optimizations, automations or cross-system analyses, you can connect additional systems. We have created a large number of interfaces and integrations for this purpose.

Expandable at any time:
With the open interface (API) for Web CRM from Release 8.12, data can also be exchanged via automation platforms such as Make (formerly Integromat) or Zapier. Optimized is the interface for Make, the solution for use according to EU-GDPR. On the one hand, the CRM can be accessed via the API (documents can be searched and created in the CRM), on the other hand, data transfers to other systems can be started from the CRM (see example in the picture).

Click image to enlarge. You can find our video about the Trello integration here.

Get to know our CRM software

Video: CRM software - short insight
Video: CRM software – short insight
All-in-one-Package: Download package with all product brochures from GEDYS-IntraWare
All-in-one-Package: Download package with all product brochures from GEDYS-IntraWare
  • About our CRM software videos:
    Click on the video to get a first impression of what our CRM software has to offer. Please set the English subtitles. You can find more CRM videos here.
  • About our live presentation:
    In our free CRM tour of about 30 minutes, one of our area sales managers will introduce you to the software and answer your questions.
  • About our detailed CRM brochure (28 pages):
    Here you will find more detailed info, e.g. on GDPR, integrations or customer journey monitoring.
  • About our all-in-one package:
    Put together all the product information you need and download it for free as a download package. This saves time!
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“Our daily work is unimaginable without the CRM system from GEDYS IntraWare.”

Increase the performance
and work optimally in a team

No matter what industry you are in

At first glance, the introduction of CRM software in sales promises the greatest benefit. Our CRM software optimizes all phases of sales and the teamwork of field and internal service. This is because the latest CRM generation particularly shows its strengths when it is used across departments and throughout the company. For this purpose, the modular design of GEDYS IntraWare 8 supports the subsequent expansion of your CRM system.


CRM for marketing
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The optimal cooperation of sales and marketing in lead acquisition and customer care is the guarantee for your sustainable success.

Useful functions

  • Campaigns
  • Target group filters
  • Lead Management
  • Email Marketing


CRM for sales
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Time-saving software that gives you 360° information on prospects and customers. Automated tasks and fast quotes. Also on the go.

Useful functions

  • Controlling Customer Journey
  • Offer editor
  • Pipeline / Forecast
  • Sales Dashboard


CRM with telephone connection not only at aCRM for Service & IT
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Software for your customer service with which you make existing and new customers happy. The prerequisite for long-term commitment to your company.

Useful functions

  • Tickets
  • Change Requests
  • Scheduling
  • Customer Self Service

The perfect fit CRM software is rarely off the shelf.

We develop customized solutions according to your requirements. In close cooperation with you, we arrive at your customized software in the following five steps. We will be happy to advise you, let’s make an appointment:

+49 531 123 868 420

1. analysis

Inventory: In a joint CRM workshop, we clarify your business processes to be mapped. You benefit from 30 years of project experience in various industries.

2. strategy

Summary of CRM workshop including recommendations for implementation, customization and rollout.

3. execution

Configuration and customization of CRM software according to analysis and strategy.

4. roll-out

Project management, installation and distribution – also internationally. Integration into existing systems and training for a smooth CRM implementation.

5. control

Whether maintenance & support, regular Jour Fixes to the conditions, whether adjustment need or refresher courses – we are always at your side.

Since 1989. GEDYS IntraWare CRM at an ingenious price.

Start in no time. No matter what size and requirements your company currently has. Our CRM software grows with you. And as a CRM partner, we also offer this flexibility in pricing.
We will be happy to advise you on the package selection: +49 531 123 868 420


69 €

monthly per user

  • Contacts & Office
  • Schedule & Workflow
  • CTI
  • Social
  • CRM app


10 €

in addition to package CRM monthly per user

  • Sales
  • Service*
  • Marketing**
  • Event***

Our recommendation:
The affordable all-in-one package!


89 €

monthly per user

All functions for all
licensed employees



depending on

  • Number of licenses
  • Clustering
  • additional systems
  • Application scaling
  • individual interfaces
  • individual adaptations

All prices are per user per month, with no term limit. The minimum order quantity is 10 licenses. All modules include the languages German and English.
*Service incl. Contratcs, Inventory, Knowlegde & Ticket Tracking, **Marketing incl. Campaigns & CleverReach Bridge, ***Event incl. WooCommerce Integration

FAQs – Frequently asked questions about CRM

What is a CRM?

CRM (Customer Relationship Management) means the orientation of a company towards its customers. The basic goals of CRM are customer acquisition and customer retention. Therefore, CRM deals with the systematic design of processes around the customer. By collecting all customer-relevant data with CRM software, marketing can be precisely targeted to the needs of the customer (consequently called relationship marketing). This enables an increase in the company’s success.

What is a CRM system?

A system is a whole composed of several individual parts. A CRM also usually consists of several software parts or software modules. Read more on our CRM wiki page What is a CRM system?

What does CRM software do?

CRM software supports the optimization of customer relationship management through structured recording of all relevant customer data and processes. Various business areas that are connected with the customer are supported. The software increases the efficiency of all areas and relationships. For example, CRM software can be used to individually create quotations for individual customers or customer groups. Or customer loyalty can be increased through precisely tailored service. You can find out more about our CRM software in our CRM brochure, which you can download free of charge.

How does a CRM introduction work?

CRM implementation deals on the one hand with the implementation of the CRM software in the company and on the other hand with the design of the customer management processes. The typical CRM project is divided into the phases: Requirements analysis, technical implementation, pilot operation, user training, reorganization, rollout, and acceptance. You can learn more on our CRM wiki page Introduction of a CRM system.

What forms of CRM does exist?

Analytical CRM: Evaluation of data from operations based on KPIs to evaluate requirements for products.
Operational CRM: The supporting function of the CRM system for the specialist departments to initiate contact and maintain customer relationships.
Collaborative CRM: Deals with collaboration within the company and with external partners.
Communicative CRM: Controls all communication channels with a focus on the customer.

Read more in our blog post CRM definition.

Why is a CRM important?

With CRM software, you design the data organization in your company centrally and transparently. You also use automation processes to increase the efficiency of business processes. This relieves your employees enormously and gives you more time for customer care. Insightful data evaluations as well as a clear focus on your customers lead to stronger customer loyalty and easier customer acquisition in the long run. Learn more in our blog article Benefits of a CRM system: Why is a CRM important?.

Who needs CRM?

All areas of the company that are in direct contact with customers benefit from CRM software. These are primarily sales, marketing and service. Among other things, CRM helps you to organize and document customer data, correspondence, tasks or appointments centrally and transparently. For more information, read our blog post Who Needs CRM?

What must be considered in a CRM selection?

CRM selection requires that you have a thorough knowledge of all the processes in your company. Only then do you determine what you need to optimally support the processes in your company. Only software whose functions are optimally aligned with your business model can lead you to long-term success.

Experience GEDYS IntraWare CRM live in the video presentation and discover the advantages of the software!

Live-Video-Präsentation der CRM-Software von GEDYS-IntraWare
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kurzer Pfeil in orange zeigt nach rechts unten
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CRM tour registration form

Please fill out & submit the form. You will then receive an email with a link to confirm your registration. We need the personal data you provide for the appointment coordination. After confirmation, you will receive an appointment for the CRM tour from our sales department by mail or phone call.


*= Please fill in the mandatory fields

By submitting the form, you have acknowledged our privacy policy.
Guarantee logo: GEDYS IntraWare data protection according to GDPR, long version
GEDYS IntraWare CRM Software 30
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