CRM software developed with heart & mind

30 years of project experience have taught us: The CRM software must be easy to understand so that everyone in the company wants to work with it.
360-View to all customer data
Accordingly, GEDYS IntraWare 8 has a file structure in which every employee can easily find his way around.

With a 360°-view of all customer data. The system displays the desired details at the touch of a button. Even in your mailbox.

Design your individual CRM workstation by Drag & Drop, completely according to your requirements.

We think that’s how the “colleague” CRM has to work with you. GEDYS IntraWare 8 – ready-to-use in no time at all.

Use CRM data on any device - online and offline. This is unique.

GEDYS IntraWare CRM Software 6
Our daily work is no longer conceivable without the CRM system of GEDYS IntraWare.
Richard Hörmann, Director Customer Support of Hurco Werkzeugmaschinen GmbH
GEDYS IntraWare CRM Software 7

How to improve performance

Think and start pragmatically

At first glance, the introduction of CRM software in sales promises the greatest benefit. Our CRM software optimizes all phases of sales and the teamwork of field and internal service. The latest generation of CRM plays to its strengths when it is used across departments and throughout the company. For this purpose, the modular design of GEDYS IntraWare 8 supports the subsequent expansion of your CRM system.

No matter what industry you work in, work perfectly as a team – in sales, marketing and service.


The optimal cooperation of sales and marketing in lead acquisition and customer care is the guarantee for your sustainable success.

Useful features

  • Campaigns
  • Target group filters
  • Lead Management
  • Email Marketing


Work with time-saving software that always gives you 360°-information about prospects and customers to automate tasks and create quotes faster. Also on the go.

Useful features

  • Controlling Customer Journey
  • Editor for Offerings
  • Pipeline/Forecast
  • Sales Dashboard


Software for your customer service that enables you to satisfy existing and new customers and thus bind them to your company in the long term.

Useful features

  • Tickets
  • Change Requests
  • Scheduling
  • Customer Self Service

The CRM software of your future

We enthusiastically develop user-oriented, modular CRM and software solutions for your everyday work.

Easy. Mobile. Flexible.

Easy to use. For the best possible user acceptance.

Can be used by all devices. Also on the go, online as well as offline.

Start with a small project and later expand with additional modules. Or take the whole nine yards!

Broschure: CRM software
Download the free CRM software brochure here (german language):
Deregistration and objection to data processing and storage is possible at any time in accordance with the EU General Data Protection Regulation.

*= mandatory fields


1 Contact Management

All details and processes about customers, partners, suppliers, competitors, members, etc. and also about employees (=xRM)

  • Detailed contact information
  • Complete process history
  • 100% EU-GDPR-compliant
  • Fast information through 360°-view to all customer data, etc., with information from all departments
  • Rights Management at document level

2 Selections

In short: classify and select target groups on the basis of a wide variety of characteristics, for example via

  • ABC analysis, tags, etc.
  • Origin & Interest
  • Manual & automatic distributors
  • Organizational, economic & personal characteristics

3 Time and Task Management

Structured processes throughout the company, for example by

  • Schedule & Planning for Employees and Customers
  • Appointment via the web
  • News Feeds about desired CRM info
  • Tasks, serial tasks, etc.
  • Escalation Management & Workflows

4 Preparation of Quotations

Fast, tailor-made offers with intuitive editor and features such as

  • Item, Price & Discount Management
  • Offer Templates & Text Modules
  • Opportunities & Calculations
  • MS Office integration
  • One-click shipping as PDF
  • Order confirmations

5 Marketing Actions

From lead to enthusiastic customer through teamwork of sales, marketing and service

  • Lead Management
  • Direct Marketing & Campaign Management
  • Event organization
  • Email Marketing
  • Marketing Automation
  • Multichannel marketing

6 Customer Service

provide services and engage in customer loyalty for satisfied customers with

  • Services & Projects
  • Complaint and complaint management
  • Helpdesk & Customer Self Service
  • Contract and Inventory Management
  • Customer Satisfaction Survey

7 Integrations

Individual and systematic collaboration with other tools such as

  • Document Management System & Archiving
  • Inventory management system, data warehouse, ERP system
  • E-mail clients (Outlook, Notes, etc.)
  • CleverReach
  • Services from the Internet such as Google Maps, Echobot, Social Media, HRS, Bahn etc.
  • CTI (telephony)
  • Business Intelligence like Qlik.view
  • Intelliprint
  • Microsoft Office
  • Business card scan Abbyy

8 Statistics & Analyses

reporting for strategic and operational support, for example with

  • Customer statistics
  • Reports & Dashboards
  • Pipeline & Forecast
  • Sales planning with targets, achievement & sales planning
  • Connection to Data Mining & Business Intelligence

CRM blocks for goal guidance

With attention to detail

Facilitating work wherever possible

Which information and services would you like to integrate easily and quickly? Talk your CRM project through with a CRM expert. Short-term. Online.

Business Card Scan

Contact details with new speed record, ideal for the office, for trade fairs and on the go.

Perimeter search

You can easily find more relevant contacts. Optimal for your visit planning or for a spontaneous visit on the way

News Feed

The CRM software keeps you up to date with your customers and projects via the News Stream.


Additional information and services to help you in your daily work. Without complex interfaces.

Connect your CRM

Creating more benefits in the company with interfaces and integrations

An important focus for your CRM software: In many areas, email is still the communication medium number one.
1. Unique email integration:

  • Business Mail shows you all CRM information already in your mailbox.
  • With the extensions BM4SAP and BM4SAP+, you can see all transactions and store incoming e-mails with one click to the transactions.
  • You send, reply and forward your emails directly in the CRM system.

2. CTI (telephony):

  • You immediately know who is calling and have all the information on your computer.
  • Including phone note creation (mobile also via voice input)
  • Including callback list

3. Widgets to include information and actions:

  • Echobot: What is on the Internet about the interested party?
  • What weather is on site?
  • Which train can I use to meet the customer’s appointment?
  • When creating quotations, add items from the inventory management system via drag and drop

4. Collaborate with popular products:

  • MS Office
  • Adobe PDF
  • Abbyy
  • Google Maps

Easily integrate GEDYS IntraWare CRM into your existing system landscape. GEDYS IntraWare 8 offers many beautiful examples for the optimal data exchange.

Our software development?

Not off the rack.

Are you on your way to Industry 4.0? With modern CRM software and tailor-made solutions we support you to assert yourself in the market. Find out how we work here:


In a joint CRM workshop, we clarify your business processes to be mapped. You benefit from 30 years of project experience from various industries.


Summary of the CRM workshop including recommendations for implementation, adaptation and introduction.


Configuration and individualization of CRM software according to analysis and strategy.

Roll out

Project management, installation and distribution – also internationally. Integration into existing systems and training for a smooth CRM introduction.


Whether maintenance & support, regular Jour Fixes to the conditions, whether adjustment need or refresher courses – we are always at your side.

30 years of industry expertise with about 350 projects per year

Ask us your questions. You will benefit from our knowledge of current topics and proven processes.
Top-Service: From CRM workshop to introduction in the company and maintenance
For those of you in a hurry: Ask your questions to a CRM expert. Directly. Online.

Since 1989. GEDYS IntraWare software at an ingenious price.

Start in no time. No matter what size and requirements your company currently has. Our CRM grows with you. And we also offer you this flexibility in pricing.


  • Freeware

  • ▪Free Basic CRM

  • ▪Ready to go in 5 minutes

  • ▪Maximum 5 licenses

  • ▪Local Installation

  • ▪No run-time limit


  • CRM2Host

  • ▪Complete CRM Suite

  • ▪Cloud CRM plus Hosting

  • ▪10 Licenses or more

  • ▪Host in German data center

  • ▪No run-time limit

+49 531 123868420

Price on request
  • On Demand

  • ▪individual solutions

  • ▪Core update independent

  • ▪10 Licenses or more

  • ▪service professionals

  • ▪No run-time limit

Full of energy?

You are looking for the right CRM solution.
We realize your ideas for the CRM of your future.
  • GEDYS IntraWare, Sabrina Mönnich
    Sabrina Mönnich
Sabrina Mönnich
Sales service

Here are the GEDYS IntraWare locations:

GEDYS IntraWare CRM Software 8
GEDYS IntraWare Standorte Deutschland