CRM SOFTWARE RELEASE 8.12:
SHAPING THE CUSTOMER JOURNEY INGENIOUS
LY VIA AUTO MATIONS
- Interface for connecting automation platforms enables the perfect customer experience: automated workflows across different tools ensure appropriate content at many touchpoints of your prospects and customers
- Further development of the new UI design for easier, faster navigation
- Drag & drop functionality for optimal usability in web CRM
- Faster editing and clustering of contacts with the new tag cloud
The new API of CRM software release 8.12 enables flexible data exchange with third-party systems
GEDYS IntraWare 8 has a file structure in which every employee can find his way around immediately. With a 360° view of all customer data. At the touch of a button, the system displays the desired details to you. Even in your mailbox. In an end-to-end sales control process, you can easily turn strategic operational goalsinto operational goals. The application is also ready-to-use in the shortest possible time and can be easily integrated into your existing system landscape. With the new interface (API), you can automate cross-software processes in web CRM by connecting platforms such as Integromat or Zapier.
Easy. Mobile. Flexible. 100% GDPR compliant.
The new, cleanly designed interface ensures even easier navigation, greater user-friendliness and a better overview. This helps you get to the point faster and increases the motivation of your employees. You can design your own individual CRM workstation simply by dragging and dropping widgets, according to your own requirements. From Release 8.12, additional drag & drop functionalities can be used in Web CRM, for example, when creating appointments and tasks or storage documents. In addition, the new filtering on document types in makes the global search much clearer.
Optimizations of usability in the CRM app make it easy to quickly access functions and documents. For example, the app suggests recent and frequently used actions, which saves you time. From Release 8.12, images in JPEG format are compressed before uploading. The image quality is adjustable, especially important e. g. for the readability of text in images. You can use CRM data on any device, even on the go – online as well as offline. This is unique!
Start with a small project and later expand with additional modules. Or the whole nine yards! Both is possible.
Even closer to the customer:
With video conferencing & better appointments directly from CRM. You can easily invite to video conferences via Microsoft Teams, individual conversations or group meetings.
100% GDPR compliant:
The guidelines of the EU General Data Protection Regulation are 100% implemented in our CRM software. A complete overview can be found in our privacy statement. Further interesting information can be found in our blog article GDPR in the customer magagement.
Easier. Faster. More convenient.
Easy clustering of contacts via tag cloud attributes, e.g. for newsletter distribution
With an end-to-end process, you can operationalize your sales strategy in the blink of an eye and manage your sales more easily than ever before. You receive all key figures – also from external sources – in a single overview and your process progress in a clear presentation.
From Release 8.12, you can use the new tag cloud in Web CRM to assign attributes to your contacts with a click. The corresponding fields are filled automatically. You need attributes to cluster your contacts, for example for evaluations or the sending of mailings and newsletters. Since Release 8.11, event organization requires fewer manual steps. Registrations are processed automatically by recognizing the email address. For all commercial correspondence, there is a flexible approval process with freely definable steps and specifications.
The dialog and search function for project work simplifies project assignment down to the project phase level. Projects with large amounts of data can be divided into separate databases. Via the interface to CleverReach for email marketing, you can manage up to five newsletter groups. The CRM software processes deregistrations automatically.
Modular. Expandable at any time.
Start your digitization with the basic modules and then expand with further modules. For more extensive process optimizations, automations or cross-system analyses, you can connect additional systems. For this purpose, we have created a large number of interfaces and integrations.
Expandable at any time:
With the open interface (API) for web CRM from Release 8.12, data can also be exchanged via automation platforms such as Integromat or Zapier. The interface is optimized for Integromat, the solution for use according to EU GDPR. On the one hand, the CRM can be accessed via the API (searching for and creating documents in CRM is possible), on the other hand, data transfers to other systems can be started from the CRM (see example in the picture).
Please click to enlarge image.
Get to know our CRM software
- About our CRM software videos:
Click on the video of the basic functions to get a first impression of what our CRM software offers. More CRM videos can be found here.
- About our live presentation:
In our free CRM tour of approx. 30 minutes, one of our area sales managers will introduce you to the software and answer your questions.
- About our CRM
brochure: Here you will find further information, e..B about GDPR, integrations or customer journey monitoring.
- About our product flyer all-in-one package:
Gather all the product information you need and download it for free as a download package. This saves time!
“Our daily work is no longer conceivable without GEDYS IntraWare’s CRM system.”
Richard Hörmann, Director Customer Support of Hurco Werkzeugmaschinen GmbH
and work optimally in a team
No matter what industry you are in
At first glance, the introduction of CRM software in sales promises the greatest benefit. Our CRM software optimizes all phases of sales and the teamwork of field and internal service. The latest generation of CRM plays to its strengths when it is used across departments and throughout the company. For this purpose, the modular design of GEDYS IntraWare 8 supports the subsequent expansion of your CRM system.
The optimal cooperation of sales and marketing in lead acquisition and customer care is the guarantee for your sustainable success.
- Target group filters
- Lead Management
- Email Marketing
Time-saving software that provides you with 360° information about prospects and customers. Automated tasks and fast offers. Also on the go.
- Controlling Customer Journey
- Offer editor
- Sales Dashboard
Software for your customer service with which you satisfy existing and new customers and thus bind to your company in the long term.
- Change Requests
- Customer Self Service
The perfect fit CRM software is rarely off the shelf.
We develop customized solutions according to your requirements. In close cooperation with you, we will arrive at your customized software in the following five steps:
Taking stock: In a joint CRM workshop, we clarify your business processes to be mapped. You benefit from 30 years of project experience in various industries.
Summary of the CRM workshop including recommendations for implementation, adaptation and rollout.
Configuration and customization of CRM software according to analysis and strategy.
Project management, installation and distribution – also internationally. Integration into existing systems and training for a smooth CRM implementation.
Whether it’s maintenance & support, regular jour fixes on the status quo, whether there’s a need for customization or follow-up training – we’re always at your side.
Since 1989. GEDYS IntraWare CRM
at an ingenious price.
Start in no time. No matter what size and requirements your company currently has. Our CRM software grows with you. And we, as a CRM partner, also offer this flexibility in pricing.
All prices are per user per month, with no term limit. The minimum order quantity is 10 licenses. All modules include the languages German and English.
monthly per user
per package monthly per user
additional to CRM
*Service incl. Contratcs, Inventory, Knowlegde & Ticket Tracking, **Marketing incl. Campaigns & CleverReach-Bridge, ***Event incl. interface to WooCommerce
monthly per user
number of licenses
scaling of the application
FAQs – Frequently Asked Questions about CRM
What is a CRM?
CRM (Customer Relationship Management) means aligning a company with its customers. The basic objectives of CRM are customer acquisition and customer loyalty. Therefore, CRM deals with the systematic design of processes around the customer. By collecting all customer-relevant data with a CRMsoftware, marketing can be tailored exactly to the needs of the customer (hereinafter referred to as relationship marketing). This enables an increase in the company’s success.
What is a CRM system?
A system is a whole composed of several individual parts. A CRM also usually consists of several software parts or software modules. Read more on our CRM wiki page What is a CRM system?.
What does CRM software do?
CRM Software supports the optimization of customer relationship management by structured recording of all relevant customer data and processes. It supports various divisions of the company that are related to the customer. The software increases the efficiency of all areas and relationships. For example, CRM software can be used to create offers for individual customers or customer groups .B. Or customer loyalty can be increased by tailor-made service. You can find out more about our CRM software in our CRM brochure, which you can download free of charge.
How does a CRM implementation work?
The CRM introduction deals on the one hand with the implementation of CRM software in the company and on the other hand with the design of the customer management processes. The typical CRM project is divided into phases: analysis of requirements, technical implementation, pilot operation, user training, reorganization, rollout and acceptance. Learn more on our CRM wiki page Introducing a CRM System.
What forms of CRM exist?
Analytical CRM: Evaluation of data from the operational business on the basis of KPIs for the evaluation of requirements for the products.
Operational CRM: The supporting function of the CRM system for the departments for establishing contact and maintaining customer relationships.
Collaborative CRM: Deals with cooperation within the company and with external partners.
Communicative CRM: Controls all communication channels with a focus on the customer.
Read more in our blog post CRM Definition.
Why is a CRM important?
With CRM software, you can design the data organization in your company centrally and transparently. You also use automation processes to increase the efficiency of business processes. This relieves your employees enormously and gives you more time for customer care. Insightful data evaluations as well as a clear focus on your customers lead to stronger customer loyalty and easier customer acquisition in the long term. Find out more in our blog article Benefits of a CRM system: Why is crm important?.
Who needs CRM?
All divisions that are in direct contact with the customer benefit from CRM software. These are mainly sales, marketing and service. CRM helps you to organize and document customer data, correspondence, tasks or appointments centrally and transparently. Read our blog post Who Needs CRM?.
What needs to be considered in a CRM selection?
CRM selection requires that you know all the processes in your company. Only then do you determine what you need to optimally support the processes in your company. Only software whose functions are optimally geared to your business model can lead you to success in the long term.
Experience GEDYS IntraWare Release 8.12 live: Register for the free video presentation!
Please fill in the form and send it. You will receive an email with a link. Click on it to confirm your email address. You will then receive your appointment.