30 years of project experience have taught us: The CRM software must be easy to understand so that everyone in the company wants to work with it.
GEDYS IntraWare CRM-Software auf allen Devices

CRM software developed
with heart & mind

GEDYS IntraWare 8 has a file structure in which every employee can find his way around immediately. With a 360° view of all customer data. At the touch of a button, the system displays the desired details to you. Even in your mailbox.
The application is also ready-to-use in the shortest possible time and can be easily integrated into your existing system landscape.
Desktop mit Ansicht CRM-Tour

Easy. Mobile. Flexible.

  • Easy:
    Simple to use. For the best possible user acceptance. Use drag and drop to create your individual CRM workstation according to your requirements.
  • Mobile:
    Use CRM data on any device, even on the go – online and offline. This is unique!
  • Flexible:
    Start with a small project and later expand with additional modules. Or the whole nine yards! Either way is possible.

To success with digitized processes.

1 Contact management

All details and processes about customers, partners, suppliers, competitors, members and employees (=xRM)

  • Fast information through 360° view of the customer with information from all departments
  • 100% EU GDPR compliant
  • detailed contact information
  • complete process history
  • Rights management at document level

2 Selections

In short: classify and select target groups on the basis of a wide variety of characteristics, for example via

  • ABC analysis, tags, etc.
  • Origin & Interest
  • manual & automatic distributors
  • organizational, economic & personal characteristics

Time and task management

Structured processes throughout the company, for example by

  • Schedule & Planning for Employees and Customers
  • Appointment via the web
  • News Feeds about desired CRM info
  • Tasks, serial tasks, etc.
  • Escalation Management & Workflows

Creation of offers

Fast, tailor-made offers with intuitive editor and features such as

  • Item, Price & Discount Management
  • Offer Templates & Text Modules
  • Opportunities & Calculations
  • MS Office integration
  • One-click shipping as PDF
  • Order confirmations

5 Marketing Actions

From lead to enthusiastic customer through teamwork of sales, marketing and service

  • Lead Management
  • Direct Marketing & Campaign Management
  • Event organization
  • Email Marketing
  • Marketing Automation
  • Multichannel marketing

Customer service

Provide services and engage in customer loyalty for satisfied customers with

  • Services & Projects
  • Complaint and complaint management
  • Helpdesk & Customer Self Service
  • Contract and Inventory Management
  • Customer Satisfaction Survey

7 Integrations

Individual and systematic collaboration with other tools such as

  • Document Management System & Archiving
  • Inventory management system, data warehouse, ERP system
  • Email clients (Outlook, Notes, etc.)
  • CleverReach
  • Services from the Internet such as Google Maps, Echobot, Social Media, HRS, Bahn etc.
  • CTI (telephony)
  • Business Intelligence like Qlik.view
  • Intelliprint
  • Microsoft Office
  • Business card scan Abbyy

8 Statistics & Analysis

Reporting for strategic and operational support, for example with

  • Customer statistics
  • Reports & Dashboards
  • Pipeline & Forecast
  • Sales planning with targets, achievement & sales planning
  • Connection to Data Mining & Business Intelligence
Grafik CRM-Bausteine zur Zielführung

Get to know our CRM software

Video: CRM software general overview - GEDYS IntraWare CRM
  • Via our CRM software videos:
    Click on the video of the basic functions to get a first impression of what our CRM software offers. More CRM videos can be found here.
  • Via our live presentation:
    In our free CRM tour of approx. 30 minutes, one of our area sales managers will introduce you to the software and answer your questions.
  • Via our CRM-Boschüre:
    Here you will find further information, e.g. on GDPR, on integrations or on customer journey monitoring.
“Our daily work is no longer conceivable without the CRM system of GEDYS IntraWare.”

Richard Hörmann, Director Customer Support of Hurco Werkzeugmaschinen GmbH

How to improve performance

No matter what industry you are in

At first glance, the introduction of CRM software in sales promises the greatest benefit. Our CRM software optimizes all phases of sales and the teamwork of field and internal service. The latest generation of CRM plays to its strengths when it is used across departments and throughout the company. For this purpose, the modular design of GEDYS IntraWare 8 supports the subsequent expansion of your CRM system.


CRM für das Marketing
The optimal cooperation of sales and marketing in lead acquisition and customer care is the guarantee for your sustainable success.

Useful functions

  • Campaigns
  • Target group filters
  • Lead Management
  • Email Marketing


CRM für den Vertrieb
Work with time-saving software that always gives you 360° information about prospects and customers to automate tasks and create quotes faster. Also on the go.

Useful functions

  • Controlling Customer Journey
  • Quotation Editor
  • Pipeline/Forecast
  • Sales Dashboard


CRM für Service & IT
Software for your customer service with which you satisfy existing and new customers and thus bind to your company in the long term.

Useful functions

  • Tickets
  • Change Requests
  • Scheduling
  • Customer Self Service

The perfect CRM software?

It's rarely off the rack.

We develop tailor-made solutions according to your requirements. In close cooperation with you, we will reach our goal in the following five steps:


In a joint CRM workshop, we clarify your business processes to be mapped. You benefit from 30 years of project experience in various industries.


Summary of the CRM workshop including recommendations for implementation, adaptation and introduction.


Configuration and individualization of CRM software according to analysis and strategy.

Roll out

Project management, installation and distribution – also internationally. Integration into existing systems and training for a smooth CRM introduction.


Whether maintenance & support, regular Jour Fixes to the conditions, whether adjustment need or refresher courses – we are always at your side.

Since 1989. GEDYS IntraWare software at an ingenious price.

Start in no time. No matter what size and requirements your company currently has. Our CRM software grows with you. And we, as a CRM partner, also offer this flexibility in pricing.

Free of Charge

Free basic CRM

Ready to go in five minutes

Local installation

Maximum 5 licenses

No runtime limit

59 Euros

Per user (24 months term)

Complete CRM Suite

Web CRM plus Hosting

From 10 licenses

Hosting in German Datacenter

Price on request

Individual solutions

Integrations as needed

Core-update independent

From 10 licenses

App. Monitoring as desired

Expand your CRM as needed

Network via interfaces and integrations

In your customer care, a focus should be on connecting email marketing: The email is still communication medium No. 1.

1. Unique email integration:

  • BusinessMail shows you all CRM information already in your mailbox.
  • With the BusinessMail4SAP® and BM4SAP+ extensions, you can see all transactions and drop incoming emails with one click to the transactions.
  • You send, reply and forward your emails directly in the CRM system.

2. CTI (telephony):

  • You immediately know who is calling and have all the information on your computer.
  • Including phone note creation (mobile also via voice input)
  • Including callback list

3.Widgets to include information and actions:

  • Echobot: What is on the Internet about the interested party?
  • What weather is on site?
  • Which train can I use to meet the customer’s appointment?
  • When creating quotations, add items from the inventory management system via drag and drop

4. Collaborate with popular products:

  • MS Office
  • Adobe PDF
  • Abbyy
  • Google Maps