A colleague who likes

to do work for you?

This CRM software!


CRM software developed with heart & mind

30 years of project experience have taught us: The CRM software must be easy to understand so that everyone in the company wants to work with it.
360-View to all customer data
Accordingly, GEDYS IntraWare 8 has a file structure in which every employee can easily find his way around.

With a 360° view of all customer data. At the touch of a button, the system displays the desired details to you. Even in your mailbox.

Use drag and drop to create your individual CRM workstation according to your requirements.

We think that’s how the “colleague” CRM has to work with you. GEDYS IntraWare 8 – ready-to-use in no time.

Use CRM data on any device - online and offline. This is unique.

Our daily work is no longer conceivable without the CRM system of GEDYS IntraWare.

Richard Hörmann, Director Customer Support of Hurco Werkzeugmaschinen GmbH

How to improve performance

Think pragmatically and start

At first glance, the introduction of CRM software in sales promises the greatest benefit. Our CRM software optimizes all phases of sales and the teamwork of field and internal service. The latest generation of CRM plays to its strengths when it is used across departments and throughout the company. For this purpose, the modular design of GEDYS IntraWare 8 supports the subsequent expansion of your CRM system.

No matter what industry you work in, work perfectly as a team – in sales, marketing and service.


CRM für das Marketing
The optimal cooperation of sales and marketing in lead acquisition and customer care is the guarantee for your sustainable success.

Useful functions

  • Campaigns
  • Target group filters
  • Lead Management
  • Email Marketing


CRM für den Vertrieb
Work with time-saving software that always gives you 360° information about prospects and customers to automate tasks and create quotes faster. Also on the go.

Useful functions

  • Controlling Customer Journey
  • Offer editor
  • Pipeline/Forecast
  • Sales Dashboard


CRM für Service & IT
Software for your customer service with which you satisfy existing and new customers and thus bind to your company in the long term.

Useful functions

  • Tickets
  • Change Requests
  • Scheduling
  • Customer Self Service

The CRM software of your future

We enthusiastically develop user-oriented, modular CRM and software solutions for your everyday work.

Easy. Mobile. Flexible.

Simple to use. For the best possible user acceptance.

Can be used by all devices. Also on the go, online as well as offline.

Start with a small project and later expand with additional modules. Or the whole nine yards!

An initial overview.

Video: CRM software general overview - GEDYS IntraWare CRM


1 Contact management

All details and processes about customers, partners, suppliers, competitors, members, etc. and also about employees (=xRM)

  • Detailed contact information
  • Complete process history
  • 100% EU GDPR compliant
  • Fast information through 360° view of the customer, etc., with information from all departments
  • Rights management at document level

2 Selections

In short: classify and select target groups on the basis of a wide variety of characteristics, for example via

  • ABC analysis, tags, etc.
  • Origin & interest
  • Manual & automatic distributors
  • Organizational, economic & personal characteristics

3 Time and task management

Structured processes throughout the company, for example by

  • Schedule & planning for employees and customers
  • Appointment via the web
  • News feeds about desired CRM info
  • Tasks, serial tasks, etc.
  • Escalation management & workflows

4 Create quotations

Fast, tailor-made offers with intuitive editor and features such as

  • Item, price & discount management
  • Offer templates & text modules
  • Opportunities & calculations
  • MS Office integration
  • One-click shipping as PDF
  • Order confirmations

5 Marketing Actions

From lead to enthusiastic customer through teamwork of sales, marketing and service

  • Lead management
  • Direct marketing & campaign management
  • Event organization
  • Email marketing
  • Marketing automation
  • Multichannel marketing

6 Customer Service

Provide services and engage in customer loyalty for satisfied customers with

  • Services & projects
  • Complaint and complaint management
  • Helpdesk & customer self service
  • Contract and inventory management
  • Customer satisfaction survey

7 Integrations

Individual and systematic collaboration with other tools such as

  • Document management system & archiving
  • Inventory management system, data warehouse, ERP system
  • Email clients (Outlook, Notes, etc.)
  • CleverReach
  • Services from the internet such as Google Maps, Echobot, social media, HRS, Bahn etc.
  • CTI (telephony)
  • Business intelligence like Qlik.view
  • Intelliprint
  • Microsoft Office
  • Business card scan Abbyy

8 Statistics & Analysis

Reporting for strategic and operational support, for example with

  • Customer statistics
  • Reports & dashboards
  • Pipeline & forecast
  • Sales planning with targets, achievement & sales planning
  • Connection to data mining & business intelligence

CRM blocks for goal guidance

Our software development?

Not off the rack.

Are you on your way to Industry 4.0? With modern CRM software and tailor-made solutions, we support you to assert yourself in the market. Find out how we work here:


In a joint CRM workshop, we clarify your business processes to be mapped. You benefit from 30 years of project experience from various industries.


Summary of the CRM workshop including recommendations for implementation, adaptation and introduction.


Configuration and individualization of CRM software according to analysis and strategy.

Roll out

Project management, installation and distribution – also internationally. Integration into existing systems and training for a smooth CRM introduction.


Whether maintenance & support, regular jour fixes to the conditions, whether adjustment need or refresher courses – we are always at your side.

Connect your CRM

Creating more benefits in the company with interfaces and integrations

An important focus for your CRM software: In many areas, e-mail is still the number one communication medium.
1. Unique email integration:

  • BusinessMail shows you all CRM information already in your mailbox.
  • With the BusinessMail4SAP and BM4SAP+ extensions, you can view all transactions and send incoming e-mails with one click to the transactions.
  • You send, reply and forward your emails directly in the CRM system.

2. CTI (telephony):

  • You immediately know who is calling and have all the information on your computer.
  • Including phone note creation (mobile also via voice input)
  • Including callback list

3. Widgets to include information and actions:

  • Echobot: What is on the Internet about the interested party?
  • Wetter.com: What weather is on site?
  • Bahn.de: Which train can I use to meet the customer’s appointment?
  • When creating quotations, add items from the inventory management system via drag and drop

4. Collaborate with popular products:

  • MS Office
  • Adobe PDF
  • Abbyy
  • Google Maps

Easily integrate GEDYS IntraWare CRM into your existing system landscape. There are many beautiful examples for the optimal data exchange that GEDYS IntraWare 8 offers.

Also for your industry:

Since 1989. GEDYS IntraWare software at an ingenious price.

Start in no time. No matter what size and requirements your company currently has. Our CRM grows with you. And we also offer you this flexibility in pricing.
price table freeware
price table cloud crm
price table on demand