CRM for all Areas
The GEDYS IntraWare CRM Software is a worldwide solution for your Customer Relationship Management (CRM). Our CRM Software provides comprehensive and powerful features for Sales, Marketing and Service. Strengthen your customer relationships and cope with the changing market requirements. Build your customer management strategically: You have the option to extend your CRM Software with one or more CRM products. Access is independent of the platform and the end device – so all important data is available on the road on smartphones and tablets as well.
CRM solution supports the optimization of customer relationship management by structured recording of all relevant customer data and processes. A CRM application supports various business units, that are in contact with the customer and increases their efficiency. Through a CRM tool can, for example, offers for individual customers or customer groups be created individually and as needed. Through individual service customer loyalty is increased.
CRM (Customer Relationship Management) is the company’s focus on the customer and is concerned with the systematic design of processes around the customer. Basic goals of CRM are customer acquisition and customer retention. By capturing all customer-relevant data marketing can be precisely aligned to the needs of the customer (Relationship marketing). This allows an increase in the company’s success. More information about CRM: Sales, Marketing and Service.
The CRM Implementation on the one hand is concerned with the implementation of the software in the company and on the other hand with the design of the Customer Management Processes. The typical CRM Project is divided into phases: requirements analysis, technical implementation, pilot operation, user training, reorganization, rollout and acceptance.
Analytical CRM: analysis of data from business operations based on KPIs for evaluating requirements for the products.
Operational CRM: The supportive function of the CRM system for the departments to establish contacts and maintain customer relationships.
Collaborative CRM: Deals with the collaboration within the company and with external partners.
Communicative CRM: controls all communication channels with focus on the customer.
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» Since we have been using GEDYS IntraWare Office, we have an internationally usable CRM solution that we can provide to our employees and detailed customer information is quickly available. «
Mr. Altenschulte, Rekers GmbH
User Service creamy like Cream
» Since we have been using the application GEDYS IntraWare Service, our support processing is much more efficient and transparent. We save precious time. «
Karsten Schweer, Head of IT, Coppenrath & Wiese