CRM for all Areas
Address Database
Address database and more: contacts are your assets. With GEDYS IntraWare 8 Contacts you have your business contacts with you wherever you go. Consistent and up-to-date: customer, partner or supplier...
Electronic File
The electronic file for all who love order: Office automates your office and provides centrally all information about customers, prospects and business partners. Communication with business-related contacts was never easier....
Sales Software
Sales Software for those who just want one: the successful close. Sales is a tough business. Not only the first impression, but every piece of information counts. The basics: be...
Customer Service Software
Software for excellent customer service! What do customers want? Someone who solves challenges for them and not only the day after tomorrow. Although there are reasons for a complaint, you...
Marketingsoftware
Marketingsoftware: creative minds inspire their customers in many different ways. The secret of their success: the right management of their campaigns from planning to performance measurement. Marketing is versatile: whether...
Eventmanagement Software
Eventmanagement Software for the ambitious: great events impress your customers. What nobody sees: the work behind the scenes. Your best assistant for quick and easy event planning and organization is:...
Service Management Software
Professional Services Management is the basis for economic projects. The customer service software Tachl’es delivers the right tool for the planning and documentation of your Services. Including acquisition costs, cost...
Travel Costs Software
The Travel Costs Software Travel manages your travel expenses almost by itself. Travellers have a job and more important things on their mind than complicated billing. If it has to...
Schedule Coordination
Coordination of appointments and task management may not be complicated. But when important decisions are pending, time is the most critical resource. Schedule helps with fast and transparent scheduling to...
Project Management Software
Projects mean working together on something big. The Project Management Software Project helps to stay up-to-date even in challenging phases: from A like Appointment to Z like Zero. Successful projects...
CRM from the Specialist
3,600
Customer Installations
400,000
Users
25
Years Expertise
What our Customers say
» Since we have been using the application GEDYS Intraware Service, our support processing is much more efficient and transparent. We save precious time. «
Karsten Schweer, Head of IT, Coppenrath & Wiese
» Through the CRM, the personal organization of each employee has been simplified and created a high degree of transparency to market and customer trends for management. «
Thomas Janssen, IT Manager Overlack
» Since we have been using GEDYS IntraWare CRM, finding and maintaining our customer data has become much easier and faster, which benefits all employees «
Ulrich Riegger, Managing Director DZ Service
CRM (Customer Relationship Management) is the company’s focus on the customer and is concerned with the systematic design of processes around the customer. Basic goals of CRM are customer acquisition and customer retention. By capturing all customer-relevant data marketing can be precisely aligned to the needs of the customer (Relationship marketing). This allows an increase in the company’s success.
CRM software supports the optimization of customer relationship management by structured recording of all relevant customer data and processes. A CRM application supports various business units, that are in contact with the customer and increases their efficiency. Through a CRM tool can, for example, offers for individual customers or customer groups be created individually and as needed. Through individual service customer loyalty is increased.
More information: CRM for Sales, CRM for Marketing, CRM for Service.
The CRM Implementation on the one hand is concerned with the implementation of the software in the company and on the other hand with the design of the Customer Management Processes. The typical CRM Project is divided into phases: requirements analysis, technical implementation, pilot operation, user training, reorganization, rollout and acceptance.
Analytical CRM: analysis of data from business operations based on KPIs for evaluating requirements for the products.
Operational CRM: The supportive function of the CRM system for the departments to establish contacts and maintain customer relationships.
Collaborative CRM: Deals with the collaboration within the company and with external partners.
Communicative CRM: controls all communication channels with focus on the customer.