TOP CRM CONSULTING & SERVICE
Benefit from 30 years of CRM practice
Use our knowledge and
Experience in hardware, software & IT project management.
for a successful start
The basis of each system introduction is the identification of the requirements for the system and an inventory of the areas involved. We therefore offer an individually tailored workshop at the beginning of your project to analyse your business processes.
- Determination of the specific requirements for the system
- Inventory of processes to be mapped & data sources
- Identification of integration possibilities into the existing system landscape
- Integration of ERP or other systems
- Comparison of target and actual state and definition of adjustments
- Coordination of the individual configuration of the standard system
Flexible workshop organization:
- as an in-house workshop in your own rooms
- in external seminar rooms at your location
- per team viewer session (max. 20 people)
with video recording for your internal use
- cross-departmental or for individual teams
“We are enthusiastic about the extremely fast and precise implementation of our wishes by GEDYS IntraWare. This allowed us to achieve our goals without any problems.”
Ralph Zenker, Sales Manager, Franco Fresco GmbH & Co. KG
CRM consulting by excellent consultants
for your success in the CRM project
Our service is regularly rated as very good in our NPS surveys. We are proud of that. Together, we determine your optimal business processes and find potential savings. Because we not only look at the special requirements of your industry, but also draw on the knowledge from other industries and from our CRM projects.
We merge proven processes with advanced ideas and technologies to create your innovative solution.
WE have already convinced IBM, HCL and others: Several times awarded with IBM Awards for the best mobile solution in the world or with the TOP 100 Award as top innovator 2017 for our low-code platform Business App.
We offer all services related to CRM projects, best practices as well as tips & tricks from over 30 years of CRM practice.
- competent CRM consulting in advance of a project
- Conducting workshops
- Audits to increase software efficiency
- Reviews and Jour Fixes
- Management Jour Fixes
The expert execution
to the optimization of your business processes
After CRM consulting, you decide whether adjustments are necessary for your company.
We implement your wishes, install the software and configure it for your specific processes.
With an individual software solution, you can create productivity, flexibility and cost benefits. For 30 years we have been developing individual functions precisely according to the wishes of our customers.
Installation is a prerequisite for using the software. The application is installed on your servers or in the cloud data center.
This is followed by the configuration,which adapts the software to your individual processes in the company. Together with our top consultants, you define individual settings. Whether own fields, activation of operating parameters, installation of users, integration of mailboxes – with the configuration your software is perfectly adjusted to your operation.
Adaptation of the software according to your specifications
Testing the software by your CRM team
Installing the customized software
Configuration of the software according to your needs
thanks to CRM project management
Project management helps to monitor the time, cost and quality of a project and successfully lead the project to its goal. Many projects fail due to the lack of the right structure and communicationwhich determine
90% of the success of the project.
Rely on our CRM experience from over 512 man years.
Our project managers have successfully implementedmore than 3,600 projects.
They provide support in the preparation of technical concepts and the technical fine specifications up to quality management. Our specialists have expertise in a wide range of industries, for example in the automotive, services, industry, banking & finance or association & society sectors.
Maintenance and support
Support in the use of our software
We offer support by phone, email and via our ticket system. Our services include:
the elimination of faults and errors as well as the softwaredevelopment as required.
We offer two levels of support:
Standard support times and extended support times.
This and further information can be found on
our site Maintenance and Compatibility.
- Support for GEDYS IntraWare CRM
- Managed CRM service
- Support for HCL Notes Domino
- Domino Application Monitoring
CRM audits for economic success
Increased efficiency in the CRM system
the satisfaction of your employees and customers
From time to time, a review of CRM processes and the CRM system is enormously efficiency-enhancing. For this purpose, we offer audit days with analyses and best practices around your CRM system.
Our consultants pass on practical knowledge to you: from a wide range of CRM projects and industries or to CRM functions and the administration of GEDYS IntraWare software. At the end of an audit, we present the analysis results and concrete proposals for optimization summarized as an audit protocol.
- Analysis of faults and technical settings in the CRM system
- Analysis address quality and duplicates
- Analysis of processes
- Analysis of functional use
- User acceptance interviews
- Audit protocol with results and concrete optimization suggestions
Good training brings fast ROI
Practical training for your employees
An important success factor for your IT investment is trained and motivated employees. Based on the 70-20-10 model of the Center for Creative Leadership in the USA, people learn in different ways. It is important to support them, because active motivation ensures that what they have learned is used in practice.
In everyday work, employees learn a lot through “learning by doing” and exchanging ideas with colleagues. You should therefore focus on practical training in order to promote employees.
We offer open training in an optimal learning environment. You will learn how to use GEDYS IntraWare products safely through practical examples and application scenarios. Without organizational effort, we can train employees quickly and cost-effectively, ask for individual concepts.
Here is a look at the usability of the current CRM softwarerelease.
- Training after the introduction of CRM
- Training after migrations/updates
- Training on individual modules
- Retraining for new employees
- Introduction to programming
Can we help?
We are happy to advise you on all offers
and products from GEDYS IntraWare.
CRM CONSULTING FROM EXPERTS
Live. Online. Free.
We advise you on your individual CRM projects and answer your questions about them. We teach you how we work and what we mean by excellent service.