CRM for the industry
Digitize & analyze customer relationships with cloud technology for targeted actions
without obligation and free of charge
USE CRM SUCCESSFULLY!
Using data analysis to develop targeted measures
According to the Digitization index for medium-sized companies the industry is currently in fourth place in a sector comparison as far as digital transformation is concerned. The pandemic was the driving force behind digitization in many areas. There has been increased investment in mobile devices and mobile access to applications such as online conferencing solutions and home office collaboration tools. The focus was also on digitizing customer relationships in order to be able to advise and sell online, as well as on data analyses as a basis for targeted actions in marketing or for developing new business areas.
This is exactly where GEDYS IntraWare CRM for the Industry comes in and takes a significant step towards the future that will pay off. You manage your customer data centrally and clearly. Not only does this allow you to meaningfully analyze your data to read trends and needs from your customers’ behavior, but it also promotes collaboration and productivity among your employees, not just in the home office. Processes are simplified, customer satisfaction is strengthened and sales are increased. Video conferencing for one-on-one calls, presentations or group meetings and easy appointment finding directly from CRM are available in the software as standard.
Competent customer service over 360 degrees
High quality counts not only in your products, but also in customer service. Today, the satisfaction of your customers depends above all on fast response times and goal-oriented advice.
Fast retrieval of information and customer-friendly processes are indispensable for this. Our CRM for industry makes this a breeze for your employees.
Serve customers individually
Trends like mass customization build on involving your customers directly in the value chain. This requires smooth interaction. Our CRM system supports you with central, transparent management and tracking of all correspondence.
Uniform business processes
In order to provide your customers with a consistently positive experience, it is especially important that the same premises are used as a basis at all points of contact.
Our CRM for industry therefore enables you to easily integrate different business areas (e.g. merchandise management, accounting, field service) and company branches (e.g. subsidiaries, locations, partners).
Thus, all actions are based on the same knowledge base and on uniform business processes. A comprehensive rights and role system provides the necessary access management.
Efficiency and structure in the process
Goal-oriented processes and clear data structures in all areas of your company ensure efficient use of time. Automations facilitate everyday routine tasks, addons* and comprehensive integrations of various applications provide the necessary overview. This provides enormous support, for example, in appointment management, release processes or in the preparation of quotations.
* With our Business Mail 4 SAP addon, you can immediately find all SAP transactions of the email sender in your mailbox (see screenshot).
ANALYSES AND REPORTS
Possible at the push of a button in our CRM for the industry
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CRM for the industry
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With the CRM cloud solution including hosting (SaaS model).
to digital processes in just a few weeks
A CRM for the industry as a cloud solution provides the basis for the necessary mobility of your employees. Whether it’s data access for your field sales and service staff or agile collaboration in cross-regional teams – with our Cloud CRM solution you are prepared for everything.
You only pay for what you use, save on extensive investments in your IT infrastructure and can expand or reduce your number of users with little effort. The 2019 Digitalization Index for SMEs already showed that cloud platforms had a positive impact on the availability and performance of IT services in 87% of companies. In addition, the cloud facilitates access to technologies such as IoT, blockchain or machine learning.
- Work from all devices via Internet browser
- 100 GDPR compliant
- neither purchase additional technology nor service
- include Contacts, Office, Schedule, Workflow, Business Mail, CTI, Social & CRM app modules
- CRM app including offline editing
- additional modules can be booked
- secure hosting for CRM IT infrastructure
(Server including administration & backup)
- without maturity limit
- included languages: English and German
- from 69 Euro per month per user (package from 10 users)
- annual billing, minimum term 24 months
- Adaptations according to individual requirements possible
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