Strengths in a nutshell.

With our CRM, you always have an eye on both customers and machines. Service assignments and maintenance processes are reliably and quickly organized. Internal and external service are in contact at any time, anywhere, whether nationally or internationally.

To start with CRM

The basis of CRM in machine and plant engineering: With the electronic file you get a 360° view of your customers. You create and qualify new prospects. Not only do they collect all customer data centrally and transparently, but they also assign detailed correspondence histories to them. With the intelligent search functions, you can always find exactly the information you need.

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CRM in mechanical and plant engineering

Your advantages presented compactly. Background knowledge about the 4 benefits of CRM

Customer and machine over 360° in view

In mechanical and plant engineering, the operational processes of the customers are particularly dependent on fast reaction times and precise information. If a machine is paralyzed, this can interfere with the entire production process. This makes it all the more important to keep a close eye on customers and machines in order to be able to react as quickly and precisely as possible in the event of an emergency.

Consistent processes

As in many industries, international corporations are not uncommon in plant and mechanical engineering. Transparent processes across nations are particularly important for the smooth running of communication within the company. Workflows, templates, and streamlined processes help you do that. Thanks to our mobile CRM app, information can be exchanged worldwide in the shortest possible time – whether in-house or external service, whether at home or abroad.

Internal processes, service and maintenance processes in a liquid and efficient manner

Optimized sales and service processes not only help to keep track, but also ensure fast and reliable organization. Your customer will thank you if you deal with service cases quickly and if maintenance is carried out reliably. Exactly who is needed and when and where – this ensures customer satisfaction.

Differentiated evaluations for targeted insights

Whether it’s process optimization, opportunity or forecasting: With our CRM software for machine and plant engineering, you not only collect a variety of data, such as automated time recording, you also have a variety of options, to evaluate them.
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Free e-book

In 15 stages to CRM.
From the CRM idea to the implementation.

The base: Contacts & Tasks

CRM must be able to be lived.

To remain competitive, a central ism and efficient processes are needed. GEDYS IntraWare CRM supports your customer management with well-structured digital customer files, promotes collaboration and is also available on the go.


All details and processes about customers, partners, suppliers, competitors, members, etc. and also about employees (= xRM). 100 EU GDPR compliant.

Time and task management:

Structured processes across the enterprise with schedules, reminders, tasks, serial tasks, escalation, and news feeds. For the perfect teamwork. This is demonstrated by our 30 years of CRM practice.

Meaningful extensions

Evolutionarily expand.

Typically, usage begins with CRM in sales. For teamwork and further process optimizations, it is crucial that you integrate other areas with CRM in marketing, CRM for service & IT, etc. This gives you advanced features.

Target-oriented expansion
  • Creating quotes
  • Marketing actions
  • Customer service
  • Statistics and analyses
Special solutions for your industry:

Our references show a section of our developments in mechanical and plant engineering. We are happy to introduce you to others and develop your adaptations if necessary. Service: CRM consulting & contact persons.

Examples of integrations

SAP and other ERP systems

Provide users with important information in the CRM system that they would not otherwise be able to see. For example, the JDBC or SAP interface gives your sales department access to packing slips, invoices, and open items in the customer file. Or an email integration.

Web service facilitates important organizational work

Integrate the service of the, Google Maps, HRS etc. with a simple link.

CTI (Computer Telephony Integration)

You have to make a lot of phone calls every day. Thanks to CTI, you can save time by clicking on the phone number. For incoming calls, the CRM system displays the caller and his electronic file.



You ask. A project expert responds.

Live. Online. Free.

We start where you are currently with your CRM project. Together we will filter out your special requirements and wishes. Our CRM professionals advise and accompany you on the way to your very individual CRM solution.

We will answer your questions about

– Your specific CRM project
– Special features of an industry
– Tips & Tricks for CRM Introductions
– Software modules & details
– Tasks in daily practice

Industry Solutions

Branchen-Referenz: Hurco
Branchen-Referenz Rekers
Branchen-Referenz: Kienle und Spiess

Customer Service, Sales & Marketing Optimized

Machine Tools GmbH

Customer support 3.0 for sales

Rekers Ltd.
Maschinen- und Anlagenbau

Transparent workflows

Kienle + Spiess
Maschinen- und Anlagenbau

Referenz Hurco
Referenz Overlack
Referenz IAV
Customer reference Joh. Sprinz Logo
Referenz Swisscard AECS
Logo Diessner
Referenz Ebert und Jacobi
Referenz Digades
Referenz LTS-Leuchten
Referenz SD Automotive
Referenz Litens
Referenz L.Stroethmann

Can we help?

Are you looking for a CRM application for your industry? We offer industry know-how, individual solutions and adaptations to your industry.
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    Sabrina Mönnich
Sabrina Mönnich
Sales service

You can find us here:

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GEDYS IntraWare Standorte Deutschland