CRM IN MECHANICAL AND PLANT ENGINEERING
Strengths in a nutshell.
With CRM for mechanical and plant engineering, you always have an eye on both: customers and machines
- Service assignments and maintenance processes are reliably and quickly organized
- Internal and external service are in contact at any time and from any location, whether
regional, national or international
The global market forces adaptation to new rules of the game
To do this, you need to make processes better, more productive, and more sustainable.
However, this should not only benefit production, but also, in the immediate future, communication with your customers as well as the internal cooperation of the departments. It is necessary to introduce a new teamwork of employees and partners in your company: for customer benefit across company boundaries.
Consistently take advantage of the possibilities of digitalization for sales, marketing and service with CRM in machine and plant engineering. You can also find more information in our blog article 4 Benefits of CRM.
Customer and machine over 360° in view
In mechanical and plant engineering, the operational processes of the customers are particularly dependent onfast reaction times and precise information. If a machine is paralyzed, this can interfere with the entire production process. This makes it all the more important to keep a close eye on customers and machines in order to be able to react as quickly and precisely as possible in the event of an emergency.
Efficient internal, service & maintenance processes
Optimized sales and service processes not only help keep track of the situation, they also ensure fast and reliable organization. Your customer will thank you if you deal with service cases quickly and perform maintenance reliably. Knowing exactly who is needed when and where – this ensures customer satisfaction.
As in many industries, international corporations are not uncommon in plant and mechanical engineering. Transparent processes across nations are particularly important for ensuring that communication in the company runs smoothly. Workflows, multilingual templates, and streamlined processes help you do this. In addition, our mobile CRM app can be used to exchange information worldwide in the shortest possible time.
Differentiated evaluations for targeted insights
Whether it’s process optimization, opportunity or forecasting: With our CRM software for machine and plant engineering, you not only collect a lot of data – for example through automated time tracking – but also with dashboards and reports you have a variety of possibilities to evaluate them.
Optimum planning for the use of your service technicians
With the planning cockpit in the GEDYS IntraWare CRM, it is easy to have an overview of all service tickets and the service team’s operational calendar.
By drag & drop, you award a ticket to the technician who has the necessary knowledge for repair. Immediately, the planned service technician is informed by the CRM system about his new order – with all information about the service case and any machine specifications.
The service technicians in the field can also view their data on the go on their laptop, tablet or smartphone – both online and offline. Thus, the information channels between the employees are short and the planning is optimally coordinated. If a technician is ill, this will be shown in color in the appointment overview. Easy deployment planning thanks to CRM in machine and plant engineering.
Dynamically control your company’s success
Only the business processes digitized with GEDYS IntraWare CRM make it possible to achieve set goals better. Digital processes typically lead to higher revenues and revenues, lower costs, faster growth, and greater profit margins.
Use the ROI View checklist to check your benefits from CRM in machine and plant engineering.
CRM must be able to be lived
To remain competitive, a central information base and efficient processes are needed. GEDYS IntraWare CRM supports your customer management with well-structured digital customer files, promotes collaboration and is also available on the go.
Contact Management 100% GDPR compliant
Contact management not only stores all details and processes about customers, partners, suppliers or competitors, but also internal and external employees (=xRM). The data protection guidelines of the EU GDPR are taken into account to 100%.
Time and task management
Structured processes across the enterprise with schedules, reminders, tasks, serial tasks, escalation, and news feeds. For the perfect teamwork. This is demonstrated by our 30 years of CRM practice.
Evolutionary instead of revolutionary
As a rule, the use starts with CRM in sales. For teamwork and further process optimizations, it is crucial that you integrate other areas with CRM in marketing, CRM for service & IT, etc. This gives you advanced features.
Expanding your goal
- Creating quotes
- Marketing actions
- Customer service
- Statistics and analyses
Special solutions: CRM in mechanical and plant engineering
Our references show a section of our developments in mechanical and plant engineering. We are happy to introduce you to others and develop your adaptations if necessary. Service: CRM consulting & contact persons.
SAP and other ERP systems
Provide users with important information in the CRM system that they would not otherwise be able to see. For example, the JDBC or SAP interface gives your sales department access to packing slips, invoices, and open items in the customer file. Or an email integration (video: CRM Outlook integration).
Web service facilitates important organizational work
Integrate the service of the bahn.de, Google Maps, HRS etc. with a simple link.
CTI (Computer Telephony Integration)
You have to make a lot of phone calls every day. Thanks to CTI, you save time because you dial the phone number with one click. For incoming calls, the CRM system displays the caller and his electronic file.
Also read What is a CRM system.
CRM in mechanical and plant engineering
Service, sales & marketing optimized
To start with CRM
The basis for CRM in mechanical and plant engineering: With the electronic file you get the 360° view of customers and suppliers.
You create and qualify new prospects. Not only do they collect all customer data centrally and transparently, but they also assign detailed correspondence histories to them. With the intelligent filter functions, you can always find exactly the information you are looking for.