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CRM for retail

Successful through modern processes in retail, image from GEDYS IntraWare
Successful through modern processes in retail, image from GEDYS IntraWare
white arrow points from top to bottom right
white arrow points from top to bottom right


Meeting the challenges of the market with optimized digital processes

without obligation and free of charge


Remaining competitive, because the digital transformation poses
the retail industry on its head

New forms of distribution for B2C and B2B, rising customer expectations and global competition are giving rise to new retail concepts. The trend is clearly toward the interlinking of brick-and-mortar retail and online sales to create multi- and omni-channel models.

The influence of global online marketplaces is increasing the pressure of competition. If you want to keep up, you have to take the step into digitization now at the latest. CRM systems not only support you in evaluating customer behavior for successful sales, high-quality service and targeted marketing. GEDYS IntraWare CRM also offers enormous advantages for retailers when it comes to optimizing business processes, such as merchandise management, administration or employee planning. We are aware of the heterogeneity of the retail industry and adapt our CRM software software to your individual requirements on request.

Customers and suppliers in the 360° view

As a hub for customers and suppliers, you need to keep track of a large network of contacts, information and desires. Our digital customer file offers a wide range of options for easily assigning relevant data to contacts and retrieving it in a targeted manner.

Everything in view from lead to order

Keeping an eye on potential customers from the first contact to the placing of orders is a challenging task. With aids such as status traffic lights, automatic resubmissions or escalation management, no prospective customer is lost any more.

React quickly – no matter when and where

Customers and suppliers rely on your fast response time. With the mobile CRM app you can do this not only at home, but also on the road. You can view all data from CRM at any time, even offline.

Clear structure for fluid processes

Make your internal business processes simple and efficient with automated workflows. This is how your employees glide through recurring everyday tasks. The result is a well-maintained, uniformly structured data repository.

Analyses and reports

With Dashboards and reports you plan on the basis of meaningful evaluations. With CRM, you not only collect data, but also process it into a valuable basis for decision-making.

With CRM for retail it will be easy for you to establish satisfied customers and loyal trade relationships as well as strong networking along your trade chain. Please click on the image to enlarge.


Retail benefits from digital transformation

Retail 4
Retail 10

In previous years, 71% of the retail companies surveyed had already reported increased sales through the use of a customer database. The so-called digital leaders in the retail sector were well ahead of the average for the rest of the companies in terms of their key business indicators. They generated higher revenues and came through the crisis better.

Successes with
CRM for retail

Please click on the logos for more information.

Customer reference GEDYS IntraWare: Logo of Pöschl Tabak
Customer reference GEDYS IntraWare: Logo of Pöschel Tabak
GEDYS IntraWare customer reference: Oscar Pet Foods logo
GEDYS IntraWare customer reference: Oscar Pet Foods logo


The digital transformation in retail is in full swing. Stay on the ball to meet your customers’ expectations. The GEDYS IntraWare CRM for retail helps you to design your processes in line with the times and to offer your customers the best convenience.

You will gain well-founded insights into the behavior of your customers, be able to adapt your marketing measures accordingly and thus prove your worth on the market in the long term. It also pays to keep track of partners, suppliers and competitors. Keep up with the times and strengthen your networking along the retail chains with our CRM for retail.

  • Work from all devices via Internet browser
  • 100 GDPR compliant
  • neither purchase additional technology nor service
  • include Contacts, Office, Schedule, Workflow, Business Mail, CTI, Social & CRM app modules
  • CRM app including offline editing
  • additional modules can be booked
  • secure hosting for CRM IT infrastructure
    (Server including administration & backup)
  • without maturity limit
  • included languages: English and German
  • from 69 Euro per month per user (package from 10 users)
  • annual billing, minimum term 24 months
  • Adaptations according to individual requirements possible
Video: CRM software brief insight
Video: CRM software brief insight

Please set the English subtitles for the video.

We offer industry know-how and individual industry solutions. Register now for the CRM Tour.

Ihr Ansprechpartner Inside Sales bei GEDYS IntraWare: Oliver Niedner
Ihr Ansprechpartner Inside Sales bei GEDYS IntraWare: Oliver Niedner

Oliver Niedner
Inside Sales

TEL: +49 531 123 868 420

E-MAIL: Get in touch

Register for the free CRM tour

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Guarantee logo: GEDYS IntraWare data protection according to GDPR
Guarantee logo: GEDYS IntraWare data protection according to GDPR