CRM FOR ENERGY &
With customer satisfaction and flexibility to success
With our CRM for the energy industry, you can adapt to market changes quick and easy
- with centrally collected data available to all employees
- with agile sales through evaluations of the collected data
- with reliable customer-specific service through mobile CRM
A dynamic market environment is changing the entire industry
At the moment, the energy and waste management industry has to deal with three major developments that are creating new regulations: the energy transition, the need to close material cycles for climate and resource protection, and digital transformation.
This requires agility and flexibility in business activities in order to keep up with legal framework conditions, increasing environmental requirements, technological innovations and changing customer needs. The consequences are, among other things, new methods of cooperation with many participants as well as increasing demands of customers or end users for the comfort and availability of services and products.
This is exactly where geDYS IntraWare CRM scores with its advantages for the energy industry – both in in-house processes and in direct interaction with your customers. The satisfaction and loyalty of your customers are assured.
Understanding and convincing digital customers
Competition within the energy and waste management industries is high. Service quality and customer orientation often determine the company’s success. With GEDYS IntraWare CRM software, you can centrally capture all relevant data and access it quickly and easily. This enables short-term reactions, targeted advice and comfortable services.
Clear processes for reliable processing
CRM provides your employees with efficient workflows and assistance for day-to-day workflows such as quotation and contract management, customer service or complaint management. Automated data storage and easy tracking make the day-to-day business transparent and clear for all parties involved.
Agile and flexible in sales
You can share all relevant information transparently with your employees at any time thanks to the central data storage in CRM for the energy industry. This is the basis for the highest quality of work at the customer. At the same time, however, also for flexible, agile and well-founded sales decisions. Based on the collected data, meaningful, visually easy-to-grasp evaluations can be created. Learn more at Dashboards and Reports.
reliable service, tailored to customers
Flexible reactions are the be-all and end-all for satisfied customers. With mobile CRM via the web application or mobile CRM app, they are always well informed, no matter when, no matter where, in order to be able to respond to your customers immediately and individually. In this way, they are reliable and thus increase confidence.
Security for you and your customers
According to a study by the BDEW (Federal Association of Energy and Water Management), the energy transition has an unsettling effect on many people, as they fear for access to existential resources. It is well known that digitalization and the frequently associated disclosure of data also have a certain potential for uncertainty. This makes it all the more important that you, as an energy service provider, handle your customer data responsibly.
Master transformation with CRM for the energy industry
The transformation in energy and waste management is already in full swing.
Now, at the latest, it’s time to jump on the bandwagon. GEDYS IntraWare CRM will help you with this.
New times, new customers
With structured and well-maintained customer files, mobile applications and insightful insights into customer behaviour, you offer your customers the flexible, reliable and comfortable service that current times demand.
Modern forms of cooperation
The step into the future requires new methods and cross-border forms of cooperation.
With GEDYS IntraWare CRM software, you keep an eye on not only customers but also suppliers, partners and competitors in order to enable and promote future-oriented cooperations. Automation helps everyone involved gain time for big ideas.
Provide security and reliability
The increasing use of data also requires responsibility for its security. With EU GDPR compliant software from GEDYS IntraWare and hosting within Germany,you not only ensure the security of your own data, but also that of your customers.
Going with the times
You usually start your journey to a comprehensive CRM system in sales. From there, you gradually integrate other divisions, such as service or marketing. This is important to take full advantage of the full range of networking and automation capabilities of your CRM system.
Expanding your goal
- Clear quotation and contract management (CRM in sales)
- Quick insight into customer data for best service (CRM for service & IT)
- Unlimited collaboration between sales, marketing (CRM in marketing) and service
- Well-prepared in the field via smartphone or tablet (Mobile CRM app)
Individual solutions for your industry
We would be happy to introduce you personally to our applications for the energy and waste management industries or develop suitable tools for your requirements with you if required. Find out more about our top service under CRM Consulting & Contact Persons.
Integration of ERP systems such as SAP
Support the agile work of your company through interfaces and integrations for various software applications. Through JDBC or SAP interfaces, for example, your employees in sales and service have direct access to delivery notes, invoices or open items via the customer file.
Widgets make it easy to integrate online services such as bahn.de, wetter.com or Google Maps into your system. This makes it easier for you to work in the field. Numerous other web services that benefit all departments can also be easily integrated, such as news apps or social media.
Integrated Telephony (CTI)
Do you need to make a lot of phone calls? – CTI (computer telephony integration) makes your everyday life easier. Not only is the phone number dialed with one click – callers and their digital customer file appear directly on the desktop for incoming calls. Ability to provide information makes your customers satisfied.
To start with CRM
The basis of CRM for the energy industry: The contact management allows you to view your customers and suppliers 360°.
They process new orders and collect all data about the customer centrally and transparently. You assign all tasks to them in detail. Intelligent filtering functions provide you with exactly the information you are looking for on an ad hoc basis at any time.