CRM FOR ENERGY & DISPOSAL

With customer satisfaction and flexibility to success

With our CRM software, you can adapt to
Market changes quickly & easily

  • with centrally collected data available to all employees
  • with agile sales through evaluations of the collected data
  • with reliable customer-specific service through mobile CRM

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A dynamic market environment is changing the entire industry

At the moment, the energy and waste management industry has to deal with three major developments that are creating new regulations: the energy transition, the need to close material cycles for climate and resource protection, and digital transformation.

This requires agility and flexibility in business activities in order to keep up with legal framework conditions, increasing environmental requirements, technological innovations and changing customer needs. The consequences are, among other things, new methods of cooperation with many participants as well as increasing demands of customers or end users for the comfort and availability of services and products.

This is exactly where geDYS IntraWare CRM scores with its advantages for the energy industry – both in in-house processes and in direct interaction with your customers. The satisfaction and loyalty of your customers are assured.

Competition within the energy and waste management industries is high. Service quality and customer orientation often determine the company’s success.

With our CRM, you can centrally collect all relevant data and access it quickly and easily. This enables short-term reactions, targeted advice and comfortable services.

Thanks to CRM, you can share all relevant information with your employees in a central and transparent manner at all times. This is the basis for the highest quality of work at the customer.

At the same time, but also for flexible, agile and informed sales decisions. Based on the collected data, meaningful, visually easy-to-grasp evaluations can be created.

CRM provides your employees with efficient workflows and guidance for day-to-day workflows such as quotation and contract management, customer service, or complaint management. Automated data storage and easy tracking make day-to-day business transparent and clear for all parties involved.

Flexible reactions are the be-all and end-all for satisfied customers. With mobile CRM via the web application or mobile CRM app, they are always well informed, no matter when, no matter where, in order to be able to respond to your customers immediately and individually. In this way, they are reliable and thus increase confidence.

Security for you and your customers

According to a study by the BDEW (Federal Association of Energy and Water Management), the energy transition has an unsettling effect on many people, as they fear for access to existential resources. It is well known that digitalization and the frequently associated disclosure of data also have a certain potential for uncertainty. This makes it all the more important that you, as an energy service provider, handle your customer data responsibly.

The GEDYS IntraWare CRM for the energy industry therefore offers you and your customers 100% EU GDPR compliance and our cloud CRM solution also secure hosting in Germany. Read more about GDPR in our blog article GDPR in Customer Management.

Beitragsbild DSGVO GEDYS IntraWare

Master transformation with CRM for the energy industry

The change in energy and waste management is already in full motion. Now, at the latest, it’s time to jump on the bandwagon. GEDYS IntraWare CRM will help you with this.

Start quickly.

New times, new customers

With structured and well-maintained customer files, mobile applications and insightful insights into customer behaviour, you offer your customers the flexible, reliable and comfortable service that current times demand.

Modern forms of cooperation

The step into the future requires new methods and cross-border forms of cooperation.

With GEDYS IntraWare CRM software, you keep an eye on not only customers but also suppliers, partners and competitors in order to enable and promote future-oriented cooperations. Automationhelps help everyone involved to gain time for big ideas.

Make safety and reliability felt

The increasing use of data also requires responsibility for its security. With EU GDPR-compliant software from GEDYS IntraWare and hosting within Germany, you not only ensure the security of your own data, but also handle your customers’ information with care.

Wisely extend.

Going with the times

You usually start your journey to a comprehensive CRM system in sales. From there, you gradually integrate other divisions, such as service or marketing. This is important to take full advantage of the full range of networking and automation capabilities of your CRM system.

Expanding your goal
Individual solutions for your industry

We would be happy to present our developments for the energy industry and the supply/disposal industry to you personally or develop suitable tools for your requirements with you if necessary. Find out more about our top service under CRM Consulting & Contact Persons.

Use integration.

Integration of ERP systems such as SAP

Support your company’s agile work by integrating various software applications. For example, JDBC or SAP interfaces give your sales and service employees direct access to packing slips, invoices, or open items through the customer file.

Mobile agile

Widgets make it easy to integrate online services such as bahn.de, wetter.com or GoogleMaps into your system. This facilitates, for example, the organizational work in the field service.

But numerous other web services that benefit other departments can also be easily integrated, such as news apps or social media.

Integrated Telephony (CTI)

Do you need to make a lot of phone calls? – CTI (computer telephony integration) makes your everyday life easier. Not only is the phone number dialed with one click – in the case of incoming calls, the caller and his digital customer file appear directly on the desktop. Ability to provide information makes your customers satisfied.

To start with CRM

The basis of CRM for the energy industry: The contact management allows you to view your customers and suppliers 360°.

They process new orders and collect all data about the customer centrally and transparently. You assign all tasks to them in detail. Intelligent filtering functions provide you with exactly the information you are looking for on an ad hoc basis at any time.

Video des Release-Events zur CRM-Software 8.11 von GEDYS IntraWare

Sign up here for the free CRM tour. We offer industry know-how and individual industry solutions.

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    Oliver Niedner
Oliver Niedner
Sales service

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