CRM FOR ENERGY &
With flexibility and satisfied customers to a positive balance
With our CRM for the energy industry, you adapt to market changes
quickly and easily
- With centrally collected data available to all employees
- with agile sales through evaluation of data collection
- with reliable service tailored to customers through mobile CRM
A dynamic market environment is changing the entire industry
At present, the energy and waste management industry has to deal with three major developments that are causing new regulations: the energy turnaround, the need to close material loops for the Climate and resource protection and with the digital transformation.
This requires agility and flexibility in entrepreneurial action in order to keep pace with legal frameworks, increasing environmental regulations, technological innovations and changing customer needs. The consequences are, among others, new methods of cooperation with many participants as well as increasing demands of customers or end users for convenience and availability of services and products.
This is exactly where GEDYS IntraWare CRM for the energy industry scores with its advantages – both in internal company processes and in direct interaction with your customers. The satisfaction and loyalty of your customers are thus assured.
Understanding and convincing digital customers
Competition within the energy and waste management industries is high. Service quality and customer orientation are often decisive for the success of a company. With the GEDYS IntraWare CRM Software you centrally record all relevant data and access them quickly and easily. This enables short-term reactions, unerring advice and convenient services.
Clear processes for reliable processing
CRM offers your employees efficient work flows and support for everyday work processes, such as in offer and contract management, customer service, or complaint management. Automated data storage and simple tracking make day-to-day business transparent and clear for everyone involved.
Agile and flexible in sales
You share all relevant information transparently with your employees at any time thanks to the central data storage in CRM for the energy industry. This is the basis for the highest quality of work at the customer. At the same time, however, for flexible, agile and well-founded decisions in sales. Based on the collected data, meaningful, visually easy-to-grasp evaluations can be created. Read more at Dashboards and reports.
Reliable service, tailored to customers
Flexible reactions are the be-all and end-all for satisfied customers. Through mobile CRM via the web application or Mobile CRM app they are – no matter when, no matter where – always well informed to be able to respond immediately and individually to your customers. In this way, they are reliable and thus increase confidence.
Security for you and your customers
According to a study by the BDEW (German Association of Energy and Water Industries), the energy transition has an unsettling effect on many people, as they fear for their access to existential resources. It is a well-known fact that digitization and the frequently associated disclosure of data also harbor a certain potential for insecurity. This makes it all the more important that you, as a service provider to the energy industry, handle your customer data responsibly.
The GEDYS IntraWare CRM for the energy industry therefore offers you and your customers 100% EU-GDPR compliance and our Cloud CRM Solution also secure hosting in the German domestic market.
Read more about DSGVO in our blog article GDPR in customer management and on our wiki page GDPR in CRM.
Mastering the transformation with CRM for the energy industry
Our CRM system provides you with the central information basis for distinctive communication and cooperation with your business partners. Efficient processes increase productivity and create scope for innovation.
With uniform data for all:
- With structured and maintained customer files, mobile applications and insightful customer behavior, you can offer your customers the flexible, reliable and convenient service that current times demand.
- The step into the future requires new methods and cross-border forms of cooperation.
- With GEDYS IntraWare CRM Software you keep an eye not only on customers but also on suppliers, partners and competitors to enable and promote forward-looking cooperations.
- Automation helps everyone involved to gain time for big ideas.
- Communicate security and reliability: The increasing handling of data requires accountability for its security. With EU-DSGVO compliant software from GEDYS IntraWare and hosting within Germany, you not only ensure the security of your own data, but also that of your customers.
Keeping up with the times:
- Your way to a fully comprehensive CRM system usually starts in sales. From there, you gradually incorporate other areas of the business, such as service or marketing. This is the only way to exploit the full scope of your CRM system’s networking and automation capabilities.
- Expand your goals:
– CRM in sales for clear offer and contract management
– CRM for Service & IT for quick insight into customer data for best service
– CRM in marketing for borderless collaboration between sales, marketing and service
– Mobile CRM app for a well-prepared field service via smartphone or tablet
- Download our all-in-one package here for more information:
Product Flyer Download
- Special solutions for your industry or customizations are best discussed directly with one of our experts:
CRM Consulting & Contacts
Integration of ERP systems such as SAP:
- Support the agile work of your company through Interfaces and integrations for diverse software applications the agile work of your company. For example, your sales and service staff can access delivery bills, invoices or open items directly via the customer file using JDBC or SAP interfaces.
- Online services such as bahn.de, wetter.com or Google Maps can be easily integrated into your system via widgets. This makes your organizational work in the field easier. Numerous other web services that benefit all departments can also be conveniently integrated, such as news apps or social media.
- Use our Email integration for Outlook, Notes and all IMAP mailboxes.
- CTI (Computer Telephony Integration) makes your everyday life easier. With just one click the phone number is dialed and for incoming calls the caller and his digital customer file appear automatically directly on the desktop. Being able to provide information makes your customers happy.
To start with CRM
The basis of CRM for the energy industry: Contact management gives you a 360° view of your customers and suppliers. You process new orders and collect all data on the customer centrally and transparently. You assign all processes to these in detail. Intelligent filter functions provide you with exactly the information you are looking for on an ad-hoc basis at any time.
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