The visible movement of goods accounts for about 50% of the logistical services in Germany. The other half lies in the planning, control and implementation of the companies. The logistics industry ensures the competitiveness of industry and commerce and is therefore vital for Germany as a business location, according to the Federal Association for Logistics (Bundesvereinigung Logistik e.V., BVL).
The BVL also sees the digitization of business processes and the improvement of supply chain transparency as the most important trends that companies in the industry must follow. The end customer with his wishes remains the driver for the development of new, innovative strategies, of which digitalisation is an integral part (BVL study „Trends und Strategien in Logistik und Supply Chain Management“).
With transparent, efficient processes and strong customer loyalty, the CRM software from GEDYS IntraWare supports the requirements of the logistics industry.
360° view of customers, partners, competitors
As an interface expert and coordinator between different actors, you need a clear view. With our digital customer file, you can see all relevant processes at a glance.
Your employees, no matter where they are located, access uniform information. This way, nothing stands in the way of optimal support and close loyalty of your customers.
Analyses and reports
In times of upheaval, flexible decisions based on sound analysis with meaningfulness are needed.
Whether process optimization, resource conservation, cost reduction or increase in sales – our CRM for logistics and transport not only collects data, but also offers versatile possibilities for evaluations and comprehensive reports. This way, you will be well informed about changes at all times.
Efficient Processes - productive Workflows
Good planning and excellent service depend on structured business processes. But please paperless. With our CRM for logistics and transport, you can design these uniformly and efficiently.
Automations save you the unnecessary loss of time and nerves.
Everything in view even on the road
The Digitalisierungsindex Mittelstand (Digitalisation Index for SMEs) shows that with increasing digitalisation, the demand for the digital skills of your employees is also increasing. We are aware of this and are therefore happy to support you in the 7 phases of CRM introduction and in the training of your employees. Because only a CRM system that is used correctly gives you the desired success.
Customer satisfaction through efficient communication and service orientation
With structured and well-maintained customer data thanks to the GEDYS IntraWare CRM, your employees always access all relevant data centrally and transparently. In this manner, you respond targeted to the needs of your customers and you know exactly how to respond to them optimally and satisfy them.
Insights into customer behavior allow you to draw well-founded conclusions that can strengthen relationships in the long term.
Real-time information for decisions
Thanks to useful functions such as dashboard, resubmissions or status traffic lights, you always keep a clear view of the current processes. This way, you will no longer miss any tenders or interested parties.
Designing paperless processes ideally
Our CRM system ensures smooth processes in your company. Automation and meaningful workflows promote productivity and ease your employees’ daily routine in all business areas.
This will give you more time to perform the really important tasks, such as optimizing your customer service.
The introduction of a CRM system usually starts in sales. Gradually, other departments such as service and marketing are connected. The optimal networking of the various parts of the company is the goal set, so that the CRM functions are used to the best possible extent.
Expanding your goal
- Meaningful analyses and statistics with CRM in sales
- Best service through short-term reactions with CRM for service & IT
- Targeted marketing actions with CRM in marketing
- Flexibility on the go with mobile CRM app
Individual solutions for your industry
If necessary, we will work with you to develop tools that exactly meet your requirements.
Efficiency through networking
Unleash the full potential of the CRM system by integrating other applications into your CRM system in the best possible way via interfaces, such as your ERP system. This way, you can efficiently access all relevant data from a single system.
Real-time information at a glance
Use the individually configurable dashboard to view all relevant data at a glance. With practical widgets, external online services can also be easily integrated into the dashboard.
Small, Underestimated Automation: Integrated Telephony (CTI)
CTI makes your day-to-day phone life easier. With one click, the phone number is dialed – in the case of incoming calls, the caller and his digital customer file appear directly on the desktop. Your quick ability to provide information makes your customers happy and satisfied.
Collaboration with other tools (excerpt)
- Document Management System & Document Archiving
- CleverReach (Email Campaigns & Newsletter Shipping)
- Business Intelligence via e.g. Qlikview
- Business card scan with Abbyy
The basis in CRM for logistics and transport: With customer management, you get a 360° view of your customers. They collect all data centrally and transparently as well as detailed processes as history. For in-depth insights and insights into customer behavior, you work with intelligent search and analysis functions.
This will strengthen your customer relationships in the long term.