CRM FOR LOGISTICS & TRANSPORT
Creating close customer relationships
With CRM for logistics and transport, you can keep an overview, optimize your processes and ensure long-term customer satisfaction. How customers stay loyal to your business
- for efficient customer management and digital customer service
- for structured, uniform business processes as a basis for excellent planning
and perfect service
- with versatile analysis options that enable quick reactions to market changes
The logistics and transport industry has a key position
The industry is one of the largest economic sectors in Germany, ensures the competitiveness of industry and trade and is therefore vital for Germany as a business location, according to the Bundesvereinigung Logistik e.V. (BVL). In the industry comparison of the Digitization Index 2020/2021, it is in 2nd place and is thus one of the digital pioneers.
Even before the pandemic, the digitization of business processes and the improvement of transparency along the supply chain were well advanced, so that companies that were well positioned in this area were better able to get through the crisis. In addition, close customer relationships and good customer service were among the success factors.
This is exactly where you can start with the GEDYS IntraWare CRM for logistics and transport. Our CRM system ensures transparent, efficient processes, strong customer loyalty, improves cooperation with partners and customers, optimizes route planning, comprehensive evaluations and numerous networking options with other tools.
360° view of customers, partners, competitors
As an interface expert and coordinator between different actors, you need a clear view. With our digital customer file, you can see all relevant processes at a glance.
Your employees, no matter where they are located, access uniform information. This way, nothing stands in the way of optimal support and close loyalty of your customers.
Analyses and reports at the touch of a button
In times of upheaval, flexible decisions based on sound analysis with meaningfulness are needed.
Whether process optimization, resource conservation, cost reduction or increase in sales, our CRM for logistics and transport not only collects data, but also offers versatile possibilities for evaluations and comprehensive reports with dashboards and reports. Cross-system analyses of data from external sources are also possible thanks to our interfaces and integrations. This way, you will be well informed about changes at all times.
Efficient Processes – productive Workflows
Good planning and excellent service depend on structured business processes. But please paperless. With our CRM for logistics and transport, you can design these uniformly and efficiently. Automation saves you the unnecessary loss of time and nerves.
Everything in view even on the road
Our cloud CRM solution and the mobile CRM app also allow you to gain insight into all relevant data on the go, as well as to exchange important information with your colleagues. Offline use with instant synchronization on the next server connection also saves you in the radio hole.
Further expanding digital skills
With increasing digitalization, the demand on the digital skills of your employees also increases. We are aware of this and are happy to support you in training your employees or with audits of your CRM processes. Because only a CRM system that is used correctly can give you the desired success. You can find out more about this here: CRM consulting and contact persons.
Stay competitive with CRM for logistics and transportation
Logistics 4.0 requires efficient processes, smart automation and excellent service. With the CRM system of GEDYS IntraWare, you can easily meet these requirements. It’s best to start now to keep up with the competition.
With uniform data for all:
- With structured and maintained customer data, your employees can access all relevant data centrally and transparently at any time. In this way, you respond to the needs of your customers in a targeted manner and know exactly how to respond to them optimally and satisfy them.
- Insights into customer behavior allow for sound conclusions, which can strengthen relationships in the long term.
- Thanks to useful functions such as dashboard, resubmissions or status traffic lights,you always have a clear overview of the current processes and no longer miss any tenders.
- Our CRM system ensures smooth processes in your company. Automation and meaningful workflows promote productivity and make everyday life easier for your employees in all business areas. This will give you more time to perform the really important tasks, such as optimizing your customer service.
- Start the introduction of a CRM system in sales. Gradually, you can then connect other departments such as service and marketing.
- The optimal networking of the various parts of the company is the set goal, so that the CRM functions can be used to the best possible extent:
– CRM for Service & IT for perfect customer service
– CRM in Marketing for event and marketing campaigns
– Mobile CRM App for your field service
– Dashboards & Reports for analyses across all data systems
- Of course, you can also choose the complete package right from the start.
- Download our all-in-one package here for more information:
Product flyer download
- It is best to discuss special solutions for your industry or adjustments directly with one of our experts:
CRM Consulting & Contacts
Efficiency through networking:
- Exploit the full potential of the CRM system by connecting other applications via interfaces and integrations, such as your ERP system. This way, you can efficiently access all relevant data from one single system.
- We have already connected more than 50 systems, available here as a download list: Interfaces and Integrations. We are constantly expanding this list and will connect further systems as required.
- Real-time information at a glance is available via the individually configurable dashboard. With practical widgets, external online services can also be easily integrated into it.
- For customer loyalty, you can also use our email integration for Outlook, Notes and all IMAP mailboxes.
To start with CRM
The basis in CRM for logistics and transport: With customer management, you get a 360° view of your customers. They collect all data centrally and transparently as well as detailed processes as history. For in-depth insights and insights into customer behavior, you work with intelligent search and analysis functions.
Register now for the CRM Tour. We offer industry know-how and individual industry solutions.
Please fill in the form and send it. You will receive an email with a link. Click on it to confirm your email address. You will then receive your appointment.