DISCOVER TOP
CRM INTEGRATIONS THAT MAKE YOUR BUSINESS MORE EFFICIENT
Our interfaces and integrations at a glance
Why is the connection to other
systems so important?
For the smooth exchange of data.
Interfaces and integrations also eliminate unnecessary manual work and keep investments manageable. From our 30 years of CRM practice, we have developed an extensive list of interfaces that provides added value for your company.
The differences between interfaces and integrations
In an integration, multiple software parts become an entire solution. This means a system that shares the same code and usually also the database. An interface, on the other hand, is a connection between two programs that continue to work independently. Data exchange is possible here even if the applications have been programmed in different languages. A common standard file format is then used to exchange data. Interfaces typically offer more flexibility, while integrations have the advantage of not requiring synchronization processes, because each component shares the same data at all times. More on this will follow in our next blog article.
Interfaces to ERP, Financial Accounting and DMS:
Business Central/
Navision
Microsoft ERP suite for medium-sized companies
Candis
and financial accounting from Candis
2Charta DMS
Document management system from Lorenz Orga-Systeme
Comarch
Diamant Software
Software for accounting & controlling of Diamant Software GmbH
Erdprofi
ERP software from Katherl Software GmbH especially for gravel & concrete plants, earthworks, waste disposal & recycling plants
G2
Lombard Odier banking platform for front office, banking and accounting
iSeries/AS400
IBM software for ERP and financial accounting
Infor
Microsoft Dynamics AX/Axapta
Microsoft software for ERP and financial accounting
OC-Karat
Merchandise management system of the Motus Software GmbH especially
for conveying technology
Opentext/
Documentum
Dell enterprise content management platform, DMS
SAP
Saperion ECM
Hyland enterprise content management, DMS
Interfaces and integrations to
market-leading products:
Abbyy
Business card reader: scan business cards & add contacts to CRM
AddressDoctor
Address check & assessment software: for geo coding and address enrichment
Acrobat Reader
Program from Adobe for viewing PDF documents, e.g. reading offer PDFs from CRM
Bahn.de
Online tool by Deutsche Bahn: identify & book train connections, e.g. to the customer’s location
Blink.it
make info material available to event participants
Camos
Software for offer configuration:
combine offers with CRM opportunities
CleverReach
Create and send newsletters & automated mailings to CRM contacts, including reports
Creditreform
Providers of business information, marketing data & solutions for receivables management
Dropbox
Cloud storage provider for online data storage: e.g. for outsourcing images
Echobot
Instrument for address enrichment: direct linking to selected addresses possible
Social media network: addressing potential customers, direct connection in CRM possible
Fairmate
Lead tracking app:
imports of leads from trade fair apps (e.g. Cologne fair)
GeoNames
free geographical Internet database:
e.g. for finding companies
GMail
Google email service: bi-directional collaboration for emails, appointments, tasks
Google Maps
Google’s online map service: view road maps or satellite images, navigation
HCL Notes
Client software for users:
bi-directional collaboration for emails, appointments, tasks
HCL Sametime
Chat tool for individual chats or team meetings, including history log storage
HCL Verse
HCL software for email management & calendar, bi-directional collaboration for emails, appointments, tasks
HRS
Portal for hotel bookings: displaying hotels e.g. at customers’ locations
Social media network: addressing potential customers, direct connection in CRM possible
Office 365
Microsoft office software for cloud or desktop: full Word & Excel integration (Office Suite)
Omikron
Address enrichment software: full-fledged integration with the DataQuality Server
Outlook/Exchange
Microsoft email program via Exchange account: bi-directional collaboration for email, appointments, tasks
Survey Monkey
Online survey tool: e.g. for customer satisfaction analyses or internal employee surveys
Woo Commerce
E-commerce system for WordPress: e.g. for the sale of event tickets
Social media network: addressing potential customers, direct connection in CRM possible
Zabbix
Open-source network monitoring system: for monitoring servers and databases
For more information about the individual products of the interfaces and integrations, please simply click on the logo of the respective provider.
Connection to Analysis and BI Tools:
Board
Board software: unified platform for analysis, simulation and planning of business processes
Cognos Analytics
IBM’s web-based BI suite: reporting, analysis, scorecarding, and monitoring of events & metrics
Crystal Reports
SAP BI software for Windows: retrieving and processing information from databases or text files, display in graphics & tables
InfoZoom Anywhere
Windows analysis software for large amounts of data in a computer’s memory, real-time analysis from various data sources
IntelliPrint
Reporting and analysis solution especially for HCL Notes Domino applications: analyze & distribute dashboard reports without IT effort
List & Label
Combit’s Windows report builder for software developers that summarizes a project’s tables, charts, and crosstabs in one report
Pentaho
Hitachi’s cross-platform BI software collection for BigData: extract, edit, evaluate & visualize data from various sources
Power BI
Microsoft business analytics service for Windows: interactive visualizations & BI features with intuitive interface for reports & dashboards
QilkView
QlikTech BI software: combines memory-based analytics and reporting from multiple sources into graphs and tables
You are using an ERP system and would like to connect a CRM now?
The integration of ERP software such as SAP, Microsoft Dynamics AX or Infor is supported by our GEDYS IntraWare CRM. For example, you can view any data from the SAP system in your mailbox and CRM and automatically transfer data to the SAP system, thanks to our BusinessMail4SAP. You can find out more in our video or in the blog review CRM and ERP.
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