CRM for food industry and trade
MEETING HIGH DEMANDS
Fulfilling customer wishes faster & more efficiently with digital processes
without obligation and free of charge
Because the changes in the world of work are changing the behavior
and the expectations of your customers constantly
- According to the latest Food Report the new working models of recent years are causing a change in our eating behavior.
- For a long time, the midday meal was a fixture, but with newfound flexibility, the time, place and type of meal are shifting . Invidious needs come to the fore and lead to higher demands.
- Food should not only satisfy, but also be healthy and sustainable, and follow lifestyle trends.
- This is creating momentum in the food industry: the market for frozen foods is growing and the convenience segment is playing an increasingly important role.
- In addition, hybrid business models are changing the way people shop: online purchases of groceries including delivery or pickup at the local store continue to grow.
- Foodstuffs are among the most sensitive goods and place high demands on supply chains.
- Therefore, traceability and compliance with certain freshness and hygiene standards as well as continuous cold chains and the observance of best-before dates play a major role.
Our CRM for food industry and trade supports you in all tasks.
to be able to react faster to customer requests
360° view for perfect customer service
- Central database provides precise, uniform information for all employees on customers, suppliers & partners as well as on orders
- 100 GDPR compliant
- Tasks & projects via widget technology at a glance
- Access at any time, from any place and any device, controllable via roles & rights system
- fast response times to inquiries ensure satisfied customers and partners
- Automations save time (e.g. CRM informs about activities, reminders ensure compliance with deadlines)
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Simplifying collaboration worldwide
- Cross-site collaboration possible via central database
- via CRM appWorldwide exchange of information in the shortest possible time
- Messages via push notifications can be activated on mobile devices (see photo)
- Email integration, video call & chat capabilities for global communication
- Transparent documentation of all processes & projects in CRM
- Definition & use of uniform processes & workflows for all sites
- easy customization for additional languages (default: German & English)
- Deposit & use of multilingual templates facilitate daily business
Smart workflows for perfect planning
- regular weekly planning for market visits takes place via the CRM system
- Visit rhythms stored for individual customer markets remind you of visit appointments
- Or drag and drop individual appointments from the list of upcoming visits into the weekly schedule
- Create simple route planning from store to store via integrated route planner
INGENIOUS VISIT REPORTS
Shorten processing from 2 hours to 10 minutes with CRM for food industry and trade
- 90% time saving via mobile CRM app with easy operation
- Enter results of visits directly on site
- Record all data on presentation & placement of products via the CRM app (from POS materials to listing status to competitors)
- Complete documentation of food chains in the CRM system possible
- Take photos for documentation and file them immediately
- Thanks to live data synchronization, employees can immediately access new information from the field service team
- Extensive rights and role system regulates who can view which data
- Overview of various KPIs, territories and customers thanks to practical dashboards (e.g. on market visits, tastings or facings)
- Extremely fast and flexible resource planning as well as review and adjustment of strategies
With the CRM cloud solution including hosting (SaaS model) to digital processes in a few weeks
With CRM for food industry and trade as a basis, you work with a 360° view of your customers, suppliers and partners. Even on the go via the mobile CRM app, both online and offline. In case of network interruptions, your data is temporarily stored and will not be lost. Not only do you collect all data on your product inventories centrally and transparently, but you also assign documents or images to them for a detailed history. You schedule market visits and create visit reports by voice entry in seconds.
- Work from all devices via Internet browser
- 100 GDPR compliant
- neither purchase additional technology nor service
- include Contacts, Office, Schedule, Workflow, Business Mail, CTI, Social & CRM app modules
- CRM app including offline editing
- additional modules can be booked
- secure hosting for CRM IT infrastructure
(Server including administration & backup)
- without maturity limit
- included languages: English and German
- from 69 Euro per month per user (package from 10 users)
- annual billing, minimum term 24 months
- Adaptations according to individual requirements possible
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CRM for food industry
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