REKERS - PRODUCT IDEAS IN CONCRETE
Customer support 3.0 for sales
Rekers replaced a historically grown in-house development through the GEDYS IntraWare CRM.
As a medium-sized company with 200 employees at its Spelle site, Rekers GmbH Maschinen- und Anlagenbau has been one of the leading manufacturers of machinery and plant in the concrete industry for 50 years. With offices in Europe, USA, Russia, Oman, China and India, Rekers is predominantly active internationally.
Rekers is a competent mechanical engineering company with a focus on automation in the concrete industry. As a system provider, Rekers GmbH combines machine and plant engineering with tailor-made services for its customers all over the world. Experienced employees in design, automation, manufacturing and assembly are already setting the technical standards of tomorrow.
Since we have been using GEDYS IntraWare, we have an internationally usable CRM solution with which we can provide our employees and customers with information quickly and in detail.
Mr. Altenschulte, Rekers GmbH Machinery and Plant Engineering
Quickly detailed information for customers and employees
through a globally unified information platform with GEDYS IntraWare CRM.
Challenges
- Replacement of a historically grown in-house development
- Online interface to the existing PPS system PSI-Penta
- CTI and fax coupling to the existing Alcatel Enterprise PBX
- Multi-language capability of the user interface for international representations
- Connection of Blackberry phones
Results
- Introduction of IBM Notes as Groupware Platform and GEDYS IntraWare Office for Customer Care
- All relevant CRM information is available to users online
- Introduction MRS Fax by Cycos: Easy and fast faxing directly from the Notes database
- All field workers worldwide work on a unified CRM platform
- Quick availability of all important information, including in the field