The term business software or enterprise software has several meanings. This article focuses on computer programs that are used to solve user tasks in organizations. They are therefore tools for individuals or entire teams (see CRM software).
These business applications are either custom-made solutions tailored to a specific use case, or standard software. Often, different standard software packages are combined for use in one operation or adapted as needed (customization).
Why do we need interface or integration?
Because the different types of enterprise software* typically cannot communicate with each other, data cannot be shared or exchanged. This deficiency causes identical data to be stored in multiple locations. Processes cannot be automated either.
Connections such as interface or integration are therefore necessary for effective cooperation.
The term interface is simply the transition from one system to another – that is, a bridge, a seam or connection point. These allow two independent software products that manage your data in different places and have been developed in different programming languages to communicate with each other. The information is exchanged via a common language (either via standardfile formats or formats such as XML, CSV or JSON). Interfaces can be their own tools or they are already included in a software.
An integration is the direct connection of different-extensive software products to a complete solution. The individual parts that are closely connected use the same code and database.
For a customer’s project, data is processed in two systems. In a system, in CRM, the customer is stored with all address data. This is also where the project is created, a trade fair event. The other system, the time recording software, records how many hours 5 employees worked for the customer during the trade fair event. If the project is completed in CRM and moved to another location, the time registration link must be retained so that the later billing for the trade fair event can be done correctly. This is done via the appropriate mapping in the databases of both systems.