SERVICES & CONSULTING

At the top, thanks to satisfied customers

Customer satisfaction counts more than ever in services & consulting. Use transparent and centrally stored knowledge, fast reaction options, extensive documentation and differentiated evaluations. This is how you inspire your customers.

To start with CRM.

The basis of CRM for services & consulting: With contact management you get a 360° view of your customers. You create and qualify new prospects. Not only do you collect all customer data centrally and transparently, but you also assign detailed correspondence histories and get exactly the information you need at any time with intelligent search functions.

Services & Consulting 1

CRM for Services & Consulting

Your advantages presented compactly. Background knowledge about the 4 benefits of CRM

Customer information transparent about 360°

Let all your employees have the same information about a customer or project at all times. The comprehensive documentation of customer data, contact histories, telephone logs, etc. not only serves to free your employees’ heads for real customer relationships, but also secures the collected information for your company in the long term.

Quick reactions that impress

Always be ready for your customers with good services. Whether it’s a quick information call on the service phone or with our mobile CRM a quick question in the consultation – your customers don’t want to wait. With clearly collected customer and project data, they no longer have to.

Always one step ahead

Inspire your customers even more by thinking ahead. By means of extensive evaluations, you can easily determine the needs of your customers and get you in advance with individual offers.

Keeping the focus

Not only does the head of your employees remain free for your customers. Your time is also saved by the fact that the CRM system simply relieves you of automatable processes. This leaves time for excellent services.
Titelbild Ausschnitt: Mann steht auf Gipfel und Blick in die Ferne

Free e-book

In 15 stages to CRM.
From the CRM idea to the implementation.

The base: Contacts & Tasks

CRM must be able to be lived.

To remain competitive, a central ism and efficient processes are needed. GEDYS IntraWare CRM supports your customer management with well-structured digital customer files, promotes collaboration and is also available on the go.

Contact:

All details and processes about customers, partners, suppliers, competitors, members, etc. and also about employees (= xRM). 100 EU GDPR compliant.

Time and task management:

Structured processes across the enterprise with schedules, reminders, tasks, serial tasks, escalation, and news feeds. For the perfect teamwork. This is demonstrated by our 30 years of CRM practice.

Meaningful extensions

Evolutionarily expand.

Typically, usage begins with CRM in sales. For teamwork and further process optimizations, it is crucial that you integrate other areas with CRM in marketing, CRM for service & IT, etc. This gives you advanced features.

Target-oriented expansion
  • Creating quotes
  • Marketing actions
  • Customer service
  • Statistics and analyses
Special solutions for your industry:

Our references show a section of our developments for the automotive industry. We are happy to introduce you to others and develop your adaptations if necessary. Service: CRM consulting & contact persons.

Examples of integrations

SAP and other ERP systems

Provide users with important information in the CRM system that they would not otherwise be able to see. For example, the JDBC or SAP interface gives your sales department access to packing slips, invoices, and open items in the customer file. Or an email integration.

Web service facilitates important organizational work

Integrate the service of the bahn.de, Google Maps, HRS etc. with a simple link.

CTI (Computer Telephony Integration)

You have to make a lot of phone calls every day. Thanks to CTI, you can save time by clicking on the phone number. For incoming calls, the CRM system displays the caller and his electronic file.

CRM App - goMobile Pro

CRM APP

CRM app: goMobile Pro free with

test the finished demo data.

  1. find goMobile Pro respective app store
  2. Install the app for free
  3. And you’re off to a good start!

CRM App im App Store herunterladen
CRM App bei Google Play herunterladen

Industry Solutions

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Sales optimization as a success factor in the competition

LTS Light & Lights

Referenz Hurco
Referenz Overlack
Referenz IAV
Customer reference Joh. Sprinz Logo
Referenz Swisscard AECS
Logo Diessner
Referenz Ebert und Jacobi
Referenz Digades
Referenz LTS-Leuchten
Referenz SD Automotive
Referenz Litens
Referenz L.Stroethmann

Can we help?

Are you looking for a CRM application for your industry? We offer industry know-how, individual solutions and adaptations to your industry.
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    Sabrina Mönnich
Sabrina Mönnich
Sales service

You can find us here:

Services & Consulting 3
GEDYS IntraWare Standorte Deutschland