CRM with telephone connection (CTI) increases customer satisfaction
This is one of the reasons why you should use CTI with your CRM system: Because by linking the phone and CRM, you can immediately recognize who is calling – if the contact is stored in the CRM. With one click, the call is accepted and you get directly into the respective customer file.
With our GEDYS IntraWare CRM, for example, you have the option to predefine up to six actions individually. These actions, such as opening the customer file, call history, or pending service tickets, are then performed automatically when the call is received.
Otherwise, you have to look for and call up all this painstakingly, while the customer is already expressing his request. A concentrated, courteous conversation becomes a small challenge.
With a CRM with telephone connection, you welcome your customers directly in person by name, can listen to their concerns in peace, make references to your common history or to current developments in the customer company and react directly informed. This makes your customer feel important and well looked after.
Create new contacts easily
If a call comes in with a number unknown to you, you can place the new contact or contact person in CRM directly via the CTI and assign it to an existing company contact if necessary.